Returns Address J.C Household Ltd 15 Southernhay Staple Hill Bristol BS16 4LS Changed Your Mind? If you are unhappy with any aspect of your order you may return your item within 14 days of delivery. This is at the customer's cost, however a full refund will be applied once the goods are back at the address above. The goods must be returned in a pristine and unused condition. Any Free gifts associated with the products must also be returned. Received Faulty Goods? If you have recieved faulty goods please contact J.C Hosuehold via the Ebay email service and a response will be received within 24 hours. If a fault has occured within 14 days J.C Household will offer the customer a refund or a replacement if the item is still in stock. If no replacement is available then a refund will be offered. J.C Household will pay return postage up to £4.95 if the fault occurs within 14 days. This is sufficient to send back all J.C Household's items via Royal Mail 2nd Class Recorded Service. All items come with a 1 year warranty. If the customer's item develops a fault within this time J.C Household will offer a repair or replacement service. A repair will be offered first, and if this is unavailable a replacement will be offered. When faults occur the items must be returned to the address above at the cost of the customer. If you have any other query please contact J.C Household via Ebay's Email contact service.