Delivery
All of our blackout blinds are delivered by a reputable national carrier and will require a signature to confirm delivery. The carrier can then provide us with a signed copy proof of delivery and this will be accepted as confirmation of safe delivery.
If a parcel arrives damaged in any way it must be signed for as damaged or rejected by the customer.
Our carrier will not leave a parcel without a signature, please ensure that there will be someone to provide a signature at the address you require the goods delivered to ( this could be a work address).
If there is no one available when the carrier attempts to deliver they will try once more the following day, if there is still no one available to receive the delivery on this second attempt the parcel must be collected from the local depot, or an additional delivery charge will be made to re-ship the goods again.
Returns policy
Ready made products
All blinds come with a 12 month guarentee against defective parts. We will only accept returns of blinds that arrive faulty in any way. We cannot accept back products that have been altered in any way. The cost of returns must be paid by the customer.
Made to measure products
Under the distance selling guidlines we can not accept any made to measure products back. This rule applies to all made to measure blinds across all of our ranges. In the unlikely event of your blind/s arriving damaged we will arrange collection at our cost and remake the blind.
This includes readymade blinds that we cut to width for you.
Replacements All of our blackout blinds have been inspected prior to despatch, however in the unlikely event that a part is missing or defective we will replace the part or the blind immediately.