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Item specifics

Condition:
New: A new, unread, unused book in perfect condition with no missing or damaged pages. See the seller's ... Read moreabout the condition
Author:

John Morgan, Martin Brenig-Jones

Publication Year:

20/03/2012

Subject:

Management, Business, Economics & Industry

Format:

Paperback

Subject 2:

Management Techniques: Professional

Language:

English

ISBN:

9781119953708

Detailed item information

Description
Maximize the quality and efficiency of your organization If you want to make your organization or team more productive, you have to change the way it thinks. Combining the leading improvement methods of Six Sigma and Lean, this winning technique drives performance to the next level.

Key Features
Author(s)John Morgan, Martin Brenig-Jones
PublisherJohn Wiley & Sons Inc
Date of Publication20/03/2012
Language(s)English
FormatPaperback
ISBN-101119953707
ISBN-139781119953708
GenreManagement Techniques: Professional

Publication Data
Place of PublicationNew York
Country of PublicationUnited States
ImprintJohn Wiley & Sons Inc
Content NoteIllustrations

Dimensions
Weight592 g
Width187 mm
Height233 mm
Spine19 mm
Pagination320

Editorial Details
Edition Statement2nd Revised edition

Description
Table Of ContentsIntroduction 1 Part I: Lean Six Sigma Basics 7 Chapter 1: Defi ning Lean Six Sigma 9 Chapter 2: Understanding the Principles of Lean Six Sigma 23 Part II: Working with Lean Six Sigma 41 Chapter 3: Identifying Your Customers 43 Chapter 4: Understanding Your Customers' Needs 53 Chapter 5: Determining the Chain of Events 73 Part III: Assessing Performance 95 Chapter 6: Gathering Information 97 Chapter 7: Presenting Your Data 117 Chapter 8: Analysing What's Affecting Performance 139 Part IV: Improving the Processes 153 Chapter 9: Identifying Value-Added Steps and Waste 155 Chapter 10: Discovering the Opportunity for Prevention 169 Chapter 11: Identifying and Tackling Bottlenecks 185 Chapter 12: Introducing Design for Six Sigma 195 Part V: Deploying Lean Six Sigma 217 Chapter 13: Leading the Deployment 219 Chapter 14: Selecting the Right Projects 229 Chapter 15: Understanding the People Issues 241 Part VI: The Part of Tens 255 Chapter 16: Ten Best Practices 257 Chapter 17: Ten Pitfalls to Avoid 267 Chapter 18: Ten Places to Go for Help 275 Index 283
Author BiographyJohn Morgan and Martin Brenig-Jones are Directors of Catalyst Consulting, Europe's leading provider of Lean Six Sigma solutions. John's primary responsibilities are in the areas of product design and development, and he has extensive training and coaching experience. Martin is an expert in quality and change management and has trained over 1,000 people in Lean Six Sigma techniques.

Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.

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ISBN-10: 1119953707

Business seller information

Arkwright Books
VAT number: GB 993855749
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