was established in 1949 to manufacture and distribute decorative lighting around
the UK. That’s over 60 years experience of lighting up your
lights are designed in house then produced in partner factories around the
world. We are proud that this family business has grown to the number two spot
in the UK, and with your support we may go to number one.
We have always measured our success by giving customer satisfaction with top quality products, low prices and genuine friendly advice.
company prides itself on its fast delivery service, great choice and value for
It’s that pride that brings us to Ebay – where we bring you the best
deals on our products. In this way we can give you, the customer, even more
access to fantastic deals on our great range of products.
Our products can be viewed nationally at our 8 huge stores, Manchester, Manchester City Centre, Leeds, Newcastle, Glasgow, Cardiff, Birmingham and Liverpool.
have any suggestions or comments regarding our website or service please email
Here at Litecraft, your right to privacy and security is of major concern to us, so all payments made via our eBay store are processed using PayPal technology on their secure servers.
This means all information passed to us will remain safe and secure, making the data impossible to intercept or clone. The eBay checkout process ensurs your safety, security, privacy and confidentiality.
Our main payment method is PayPal.
Any information collected during the order process is used strictly for internal purposes and we collect only the basic login data (e.g., email address, Forename & Surname etc…the password that is issued to you is encrypted, so therefore no employee of Litecraft can see or view your password) when you place an order with us. This information is then only used to identify our customers and to send you the order confirmation.
We then collect the delivery and billing information (e.g. billing, delivery addresses, phone numbers etc…) at the Checkout page, in order to process your order and to contact you should there be a problem. Under absolutely no circumstances will any of this data be sent to a third party.
We take your privacy concerns very seriously and abide by all the current U.K. and E.U. Rulings on Data Protection and Distance Selling regulations.
For any further information or any questions, please contact us on 0844 997 0615.
Goods will be dispatched the same day providing the order is processed before 2pm. NB It can take up to 30 minutes to process your order. Please note that to guarantee same day dispatch the delivery address must match the billing address, if you require delivery to an address that does not match the billing address there will be a delay of approximately 72 hours. If you are in any doubt about status/delivery of your order please don't hesitate to call us.
Goods supplied within the UK will normally be delivered within 3-5 working days of acceptance of order. If the agreed delivery date cannot be met, you will be notified and given the opportunity to agree a new delivery date or cancel the order.
Our working hours are Monday to Friday 9am to 5pm, excluding any Bank or National Holidays. If no one is available to take delivery from our couriers, a calling card will be left. If you do not contact the courier, a further two delivery attempts will be made. If the courier is still unable to deliver after this point the Goods will be returned to Litecraft.
Please note you are required to examine your Goods at point of delivery and sign 'received in good condition'. If the package is damaged please sign delivery paperwork 'accepted package damaged' or if you so wish, refuse the delivery. Please always check your goods on delivery or if not given time please sign for as unexamined. If the packaging is damaged please sign accepted package damaged. If not satisfied please refuse the delivery, however if you have signed received in good condition we will subsequently not refund or pay for collection of goods.
If you require re-delivery, Litecraft reserve the right to charge these additional shipping costs. Should you wish to cancel the order at this point, Litecraft reserve the right to deduct from any refund the cost of the initial delivery charge plus extraneous costs incurred as a result of the Goods being returned to Litecraft.
1 Hour Delivery Window
Our courier will provide you with a one hour delivery window so you don't have to wait in all day for your parcel. You will be notified of the time via text or email, if the delivery date is not convenient; you can contact our courier to change it.
If the goods are faulty/damaged on delivery
Unfortunately due to the nature of our products, customers do sometimes receive products which are damaged in transit. Please inspect all deliveries from Litecraft as soon as you receive them and not when you are going to fit or install the products. The outer packaging may look un-damaged but you still need to inspect the product that you have ordered when you receive it.
If you do find that your order is damaged in anyway on receipt then please contact Litecraft customer services as soon as possible so we can arrange to collection and replacement of your goods.
If you change your mind
Here at Litecraft we offer a 7 day no questions asked money back guarantee (UK ONLY). If you wish to return any goods you must inform us in writing (letter, email or fax) within 7 days beginning on the day of delivery of those goods. The date of delivery will be as recorded by our carriers. Once we have your request for a return our customer services will give you an authorisation number. Goods without returns authorisation number will not be accepted. Please ensure all goods are returned with their original packaging, complete with all other associated components sent with them such as lamps (light bulbs).
Goods should be in an undamaged condition. The cost of returning the Goods will be deducted from the refund of the purchase price if a collection is arranged by us Litecraft. Alternatively Goods can be sent back by your own method of transportation at your own cost. Please note that you have a statutory duty to take reasonable care to ensure that the goods are not damaged in transit and that we receive the goods. If reasonable care is not exercised, we may make a claim against you for not exercising this statutory duty. Your refund will be made within 30 days of return of the Goods. For help E-mail
All these conditions are in full accordance with the Distance selling Regulations of 2000. (For more information click www.opsi.gov.uk/si/si2000/20002334.htm (UK ONLY).
Please note if you purchase in store the goods purchased are not subject to the consumer protection (distance selling) regulation 2000 and we offer store customers a non-buy back policy, 28 day no quibble exchange. Please see in store for details.
You can telephone, fax or write to us using the details below:
Litecraft Group Ltd
Gtr Manchester OL9 9RJ
Telephone: 0844 997 0615
FAX: 0161 628 1856
Litecraft Group Ltd is a company registered in England and Wales with company number 4933125.