Long Hard Black 3 Piece Case for 3/4 Jointed Snooker / Pool Cue + Extention

ITEMS LOST IN POST POLICY RETURNS If you not 100% satisfied with your product for whatever reason please contact Cueball16.com before you leave your feedback and and we will resolve any issues you may have and sort them out with you. You may return any items to us within 14 days of receipt. The item MUST be Unused and in it's Original Packaging You the Buyer must pay the full Post and Packing cost of returning the item, which must be sent back via a Recorded Delivery Service. The return address for all item is.. Cueball16.com 44 Hacking Drive, Longridge, Preston, Lancashire, PR3 3FP. We will not refund returned items lost or damaged in the post that have no proof of a Recored Signed for Delivery Service. Please note proof of posting in Not proof of Delivery hense why all returned items must be sent via A Recored Signed for Delivery Service. For damaged or faulty goods, a replacement will be sent or a refund will be given and we will require you to return the fautly product back to us first. We will refund any Post and Packing costs incurred if you return goods to us that are deemed faulty. ITEMS LOST IN POST POLICY If an item does not arrive within the estimated delivery time which goes on Working Days of the time we state it has been dispatched from Cueball16.com PLEASE CONTACT YOUR LOCAL SORTING OFFICE as your parcel may be there. The postman may have attempted to deliver your parcel but if there was no answer sometimes they do not always leave a card to say they have called. Please note that occasionally deliverys do get delayed and can sometimes take over the Estimated time to arrive especially at Christmas time when the Royal Mail and other Courier services are busy so we ask you to please be patient. To avoid disapointment order your items well before the Christmas rush. The Royal Mail state that an item can not be reported officially lost until 15 Working Days from the date Cueball16.com has stated it has been dispatched. If you make a genuine claim you will be fully refunded or a replacement product sent, providing you follow the below: First contact your local sorting office as they may have the parcel. If they do not please contact Cueball16.com but please note you must wait 15 working days before a claim can be processed as some items do get delayed in the post, especially at Christmas time so may still arrive. After this time we will start to process an insurance claim. An insurance claim can only be processed with your confirmation that goods have not arrived. The Royal Mail will be contacted and they will contact you to confirm that the goods have not arrived to your given address. If the Claim turns out to be False then the Police will be informed and Cueball16.com will Prosecute as this is Common Theft. When the Royal Mail has received your confirmation and informed us, we will issue you with a full refund. If you fail to confirm with the Royal Mail that your item has not been delivered to the given delivery address then we will not issue a refund. By comitting to buy this item from Cueball16.com you are agreeing with all of the above.