In the event that you would like to exchange the item for a different size, colour or want your money back, we are here to help.

We offer a 7-days refund policy, you have 7 days (from the day you receive your delivery) to return the unwanted item to us. In this case the goods must be in their original condition and will be inspected on their return.

Please post returned items to the following address:

LILILULU DESIGN RETURNS

17 langsett avenue

manchester

M6 8BT

Please also file a return case in the resolution center and include a  Note with your ebay ID. stating your exchange or refund request.  Exchange or refund requests may be delayed if this procedure is not followed.

We reserve the right to refuse refunds on items if the product is in such a condition that the item needs to be reduced in price for resale. Should your exchange request item not be available, you will be refunded. We will not grant refund if 

• Marked clothing i.e. make up
• Item has been worn and smells of perfume, deodorant, body odour
• Item has not been returned to us within our 14 working day Return Policy (you may be offered an exchange)

Things to Remember when you Return your itmes

We recommend returning the goods by registered/insured post