Lucky Reptile - Herb Cobs - 250g - Tortoise Beardy Food

Lucky Reptile - Herb Cobs - 250g - Tortoise Beardy Food

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• Why Us?
• Payment
• Delivery
• Returns
• Contact

Why Us?

Internet Reptile is one of the UKs largest and most trusted reptile and livefood specialists. With thousands of quality products, unrivaled customer support, super fast reliable delivery and over 20 years of Reptile experience it isn't hard to see why.  

We pride ourselves on offering the most consistent and professional service in the UK and continue to improve by working closely with all our customers .

Please take a moment to read the listing and all the seller info tabs for information about your order.

• Why Us?
• Payment
• Delivery
• Returns
• Contact

Payment

Payment should be made using paypal and following the eBay checkout procedure.  Please ensure that you enter the correct delivery address when paying as WE CANNOT CHANGE DELIVERY ADDRESSES LATER UNDER ANY CIRCUMSTANCES. 


If for any reason you cannot pay by paypal please contact us as soon as possible so we can arrange payment by credit/debit card or by BACS.


We regret we cannot accept cheques, postal orders, cash on collection or any other method of payment without prior arrangement.

• Why Us?
• Payment
• Delivery
• Returns
• Contact

Delivery

We aim to post your order the same or next working day (the cut off for same day posting is 12noon and subject to the item type).  We use both Royal Mail and Couriers to carry our products and so please review the delivery options when paying and select express delivery if the order is urgent, if you require the ability to track your parcel or at peak times.

Our postal days are Monday-Friday (please note that courier orders WILL NOT be sent on a Friday if they contain any live or perishable products as deliveries are not made at the weekend).

All delivery services can be affected at peak times (e.g. around Christmas or other public holidays) or in circumstances beyond our control (e.g. postal strikes or adverse weather).  Check our delivery page or ask if unsure.

In the rare event that an order is delayed please allow the following times before contacting us.  2 postal days for an express order, 4 postal days for livefood, 10 postal days for anything else.  Under no circumstances should more then 14 days be left before contacting us ( or 7 days for livefood).

Delivery charges are only valid to the address used on paypal and orders that cannot be sent by normal Royal Mail for any reason (e.g. size, weight or value) will  not be possible to Northern Ireland, the Scottish Highlands or any non mainland UK destination.

• Why Us?
• Payment
• Delivery
• Returns
• Contact

Returns

We hope you will be completely satisfied with your order but we recognise there will be occasion where you wish to return it or there may be a problem with it.   We can accept any return for any reason subject to the following:


We are informed you wish to return the item within 14 days of receipt 
 

The item is not perishable (e.g. a food or live food item) or hasn?t been made specially for you.
 

When it is otherwise unused, sealed. in the original packaging and it in the condition it has been received.

For complete information about the above or in the event an item is faulty, damaged or incorrect please see our customer service page (in our eBay shop) for full details.  

• Why Us?
• Payment
• Delivery
• Returns
• Contact

Contact

We will keep you updated about your order via eBay's standard messaging/email system so please be sure that your contact details are up to date and you check this email account regularly.  

Should you need to contact us, the quickest way to do so is through the eBay messaging service and you will normally get a response in around 2 hours (when we are open) or the next working day if we are closed.

For our opening hours, our telephone number, email or physical address please review the contact us page in our eBay shop.