Returns within 7 days: In the event of fault, incorrect item or incompatibility, ram4yoo requires you to return the order to us for examination, after which a refund or replacement will be issued. All module serial numbers are stored in a secure database. In the event that we receive a module that we did not ship as a return we will retain your payment and the module we received from you and inform local authorities of fraudulent activities. Any returns made due to our recommendation of a product being incorrect are exempt from any extra fees. Any returns made due to an item being defective are not subject to any fee, however if an item is received, classed as a faulty return, and after inspection is found not to be faulty, then a £5 restocking fee will be applied, this includes items recommended by our representatives. For us to bear liability for returns, they must be posted as a minimum of Royal Mail Special Delivery or any other traceable courier delivery service, with the tracking number provided to us on date of postage. Return costs are non refundable. If a returned item has been posted to us, via an unrecorded/untraceable service, then we bear no liability or responsibility for its arrival at the returns address. In the event of non-receipt by us of the returned item that was sent via an unrecorded/untraceable service, then no refund will be issued and no replacement will be issued. Refunds issued cover the cost paid for the item, not for that of return postage. Any unjust/unlawful credit card chargebacks will be contested to the full extent of the law.