Payment Methods:

We accept Credit/Debit Cards, PayPal, Postal Orders & Personal Cheques

Credit/debit cards: Safe, secure and instant payment method. All purchases will be covered by card issuer’s payment protection; there is no charge for using your card. To make a secure payment our office is open 10am to 10pm 7 days a week. You can pay by calling us on 01387 266103.

PayPal: Safe, secure and again instant payment method. All purchases will be covered by PayPal payment protection program.

PayPal eCheque: Please note PayPal eCheque takes 7-10 working days to clear, we will only despatch item(s), after receiving cleared funds.

Postal order: We expect the postal order to arrive within 3 working days, goods will only be despatched upon receipt of the postal order.

Personal Cheque: We expect the cheque to arrive within 3 working days, goods will only be despatched upon receiving cleared funds.

48hrs payment: Payment must be received within 2 working days after placing your order. Failure to pay within 4 days will result in cancellation of your order and the item will be re-listed.

Cash on collection: Collection is STRICTLY cash on collection.

Shipping:

Via City-Link, Royal Mail & parcel force

Deliveries by City-Link:

All items over 2kg: Orders received before 2:00 pm GMT and with cleared funds will be dispatched same day by City-Link on a next day delivery service, in order for this to run smoothly we require a contact telephone number with your full address. City-Link only normally attempt 1 delivery and someone is required to sign for your goods so if you are un-likely to be in please inform us with order, we can not be held responsible for failed deliveries. We can only ship to your registered PayPal address for which you are responsible for entering correct details, any un-delivered/returned parcels will only be re-dispatched following re-payment of carriage charges. Orders received on weekends and public holidays will be dispatched on the next working day. If you have not received you item within 3 working days following payment please contact us via ebay email.

Deliveries by Royal Mail:

All items below 2kg: Orders received before 3:00 pm GMT, with cleared funds will be dispatched same day by Royal Mail 1^st/2nd Class. As per Royal Mail website, 1^St class mail gets delivered within 1-3 working days, but it is not guaranteed. Our experience is that most customers receive it next day. 2^nd class is 2-5 days but as with first can take up to 15 working days. Our Estimated delivery via Royal Mail is 2-4 working days, if you do not receive your item please be patient, Royal Mail can take as long as up to 15 days to deliver. We are unable to submit a claim during this waiting period.

Please be reminded, you will be sent an email on the day of despatch, your item will be delivered NEXT DAY to the registered Paypal/Email address. It is your responsibility to be in to take delivery. If you have to go out or are at work you should arrange for a neighbour to take delivery or even register your works address on ebay (this is very simple & can save lots of hassle). Deliveries are Mon to Friday between 8am & 6.30pm and City Link can not specify a time. All parcels returned to us are charged for and a re-delivery charge will be payable before re-delivery can take place.

European & International: customers must request confirmation of shipping charges before buying or bidding for an item. We only use International signed for service. You may receive your item within 3-10 working days however for many destinations it may take longer.

If you have not received your item within 20 days, please contact us by eBay messaging system or email.

Item Not received:  If you have not received your item in the above specified time in the first instance please log on to the royal mail track & search website. www.royal-mail.co.uk  If your item is out for delivery you will need to contact your local sorting/delivery office, your local office should give you an estimated delivery date. We cannot be held responsible for items held in customs and any charges incurred. 

From April 2008, there are now different delivery zones for the North of Scotland as well as for the Scottish Isles, Isle of Man and Northern Ireland. The vast majority of our customers will be in zone 1.

Delivery Zones

ZONE 1
ENGLAND, WALES, SOUTH & CENTRAL SCOTLAND (standard carriage charge)

·  All England & Wales Postcodes

·  All AB

·  All DD

·  All DG

·  All EH

·  All FK

·  All G

·      IV1 – IV2

·  All KY

·  All KA (Excluding KA27 & KA28 which are Zone 3)

·  All ML

·  PA1 - PA19

·  PH1 - PH18

·  All TD

·  ZONE 2
SCOTTISH HIGHLANDS MAINLAND (£4.50 surcharge charged by our carrier)

·  IV3 - IV40 & IV52 – IV54 & IV63

·  KW1 - KW14

·  PA20 - PA40

·  PH19 - PH40, & PH50

·  ZONE 3
SCOTTISH ISLANDS, ISLE OF MAN, CHANNEL ISLANDS (price upon request)

·  All IM

·  All HS

·  IV41 - IV51, IV55 - IV56

·  KA27, KA28

·  KW15 - KW17

·  PA41, PA42 - PA49, PA60 - PA78

·  PH41 - PH44

·  All ZE

ZONE 4 NORTHERN IRELAND (charged @ £14 up to 20kg)

ZONE 5 REPUBLIC OF IRELAND (charged @ £14 up to 10kg)

Feedback

We aim to provide the best possible service imaginable, and strive for 5 ***** we believe in 100% customer satisfaction, if you are unhappy with any of our products or services please email us and we will resolve the issue in a timely manner. We are open to any suggestions to improve our service however by leaving negative feedbacks will not resolve any issues. We guarantee to leave positive feedback for every buyer following receipt of feedback. This tells us you have received your item and you are satisfied with our service. Leaving Negative / Neutral Feedback is never a good way to resolve a problem .We highly appreciate that you can contact us before you leaving Negative / Neutral feedback. We will do all we can to help and resolve your problems as fast as possible

Terms of Sale Returns & Refunds

Returns: Items: can be returned within 7 days from date of purchase, if for some reason you have changed your mind, please contact us for an RMA number and return instructions. The buyer will have to pay the return postage and the original postage will not be refunded. All items must be returned in the original packaging unused and must be in a re-saleable condition with all manuals instructions etc.

Faulty Items: On the rare occasions that an item arrives damaged or faulty a buyer can return the item for a replacement. Returned item will be tested before issuing refund or replacement. Returned item must be in original shape, quality and quantity and in re-saleable condition. Any damage to the item or retail packaging may reduce value of the item. Returned item must be the exact item which we shipped out, must have all original labels, warranty stickers and serial numbers in place, free of tampering and scratches.  Buyer will be responsible for return carriage but the replacement will be sent free of charge if a replacement is unavailable a refund will be offered including the original carriage.        

Without exception our liability is only up to the value of the item, which is purchased from us.  We reserve the right to charge a ten percent (10%) restocking/handling fee on all returned items apart from faulty/damaged items. It is customer’s responsibility to pay for return postage, and the safe return of the item.

By placing a bid or buying an item customers agree with all our terms and conditions. If you are not up to the legal age of entering into an agreement, then you must not use this service.


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