Provided that the goods you ordered are returned to us in their delivered condition (or in the case of damaged or faulty goods, in the condition in which you received them) within 14 working days from the date of receipt, any payment made for the goods in question will be refunded in full. Please ensure any tags or manufacturer bags are still intact (if resealable) and the goods are undamaged. Integral Sports also reserve the right to refuse a refund on any item due to hygiene reasons. This does not affect your rights to return faulty goods. A consumer needs to communicate this cancellation by email or letter and then open a returns case within eBay's Resolution Centre http://resolutioncentre.ebay.co.uk, so that we are then able to process a refund securely, once we have received the purchased item(s) in a resaleable condition. Please do not open up cases for any other reason (such as undelivered post), we are always willing to communicate when there is any problem with a transaction. Integral Sports aim to process returns within 48 hours, but please allow up to 7 days for refund. Please enclose a covering slip with your name and full address together with your reasons for returning the goods. Integral Sports does not have a free collection service for returns; therefore take your parcel to the post office and request the standard delivery service. You should obtain a receipt of posting for each item sent, as we will not be liable for any unlikely event of postal error. Our returns policy complies with the consumer protection (distance selling) regulations brought forward by the European Union and laid out by the Department of Trade and Industry. Exchange Information To make an exchange on your purchased item(s) please follow the Returns Information above, then simply purchase your new requirements. Please feel free to email us should any item be out of stock and we will advise.