NOTICE ABOUT USPS SERVICES
Due to recent cut backs in service at The USPS, delivery times with any selected USPS shipping method have become increasingly slow to both US and International locations. Please note that any published delivery time schedules on USPS are no longer accurate. We do not foresee this getting any better. We highly recommend the Fed Ex as shipping times will be consistent and much faster than USPS services.
U.S. SHIPPING:
We are SO FAST! You can trust your order will be shipped with blazing fast speed. Excluding US holidays and weekends, ACW ships daily (M-TH). Orders received after 9a.m. Pacific time on Thursday's do not ship until the following Monday. Once your order is complete, we can generally ship it within 24 hours. Sometimes even faster! Our apologies that during the winter holidays and special sale events, it can take a little longer. WHEN PURCHASING MORE THAN ONE ITEM, PLEASE WAIT FOR A COMBINED TOTAL INVOICE BEFORE PAYING TO GET A REDUCED SHIPPING FEE. All products paid for before combined invoice is received can no longer be combined in shipping and will be billed full shipping price, NO EXCEPTIONS. ACW uses USPS and Fed Ex (displays as UPS in shipping options) as our major carriers. Delivery times will vary by location and method of shipping you select. Some orders will require signature confirmation upon delivery. For more information on this, please contact us. All orders containing fragrances, nail enamels, or pressurized packaging are restricted to Fed Ex Ground Service only and are only shipped to the lower 48 US states. No international shipping on those items.
INTERNATIONAL SHIPPING:
All Cosmetics Wholesale ships worldwide! Again, we are blazing fast at getting your orders on their way to you. Excluding US holidays and weekends, ACW ships daily (M-TH). Orders received after 9a.m. Pacific time on Thursday's do not ship until the following Monday. Once your order is complete, we can generally ship it within 24 hours. Sometimes even faster! Our apologies that during the winter holidays and special sale events, it can take a little longer.
Our shipping rates are based on weight, not total value of purchase. WHEN PURCHASING MORE THAN ONE ITEM, PLEASE WAIT FOR A COMBINED TOTAL INVOICE BEFORE PAYING TO GET A REDUCED SHIPPING FEE. All products paid for before combined invoice is received can no longer be combined in shipping and will be billed full shipping price, NO EXCEPTIONS. We highly recommend Fed Ex Service to all international destinations as delivery times will be cut in half using this method. Express mail service and Fed Ex Service will provide complete tracking to your door. First Class and Priority USPS service is available to only a select group of countries due to the safety of these forms of shipping. First Class international mail and Priority international mail have NO TRACKING services.
We apologize that we are not able to ship fragrances, nail enamels or pressurized pack products internationally due to DOT air transportation restrictions on these items.
CLAIMS FOR LOSS OF PARCEL US BUYERS:
To file a claim for loss or damage of your parcel, you must email us all information including order number within 15 days of order date. Claims will not be accepted after 15 days from order date. Claims are processed with USPS after 30 days from date of shipment. Claim completion time will vary as it is dependent on USPS claim processing time. We may require additional information from you to accept your claim including photographic evidence of damage in shipping.
CLAIMS FOR LOSS OF PARCEL INTERNATIONAL BUYERS:
To file a claim for loss or damage of your parcel, you MUST HAVE PURCHASED USPS EXPRESS SERVICE OR FED EX SERVICE. NO OTHER METHOD CAN BE CLAIMED. You must email us all information including order number within 20 days of order date. Claims will not be accepted after 20 days from order date. Claims are processed with USPS after 21 days from date of shipment for most countries. Select countries claim time is up to 90 days from shipment date. Claim completion time will vary as it is dependent on USPS claim processing time.
Delivery Times
ACW operates M-TH 8-5 PT (excluding US holidays). We process orders these same business hours. Orders received Thursday before 9 a.m. Pacific time will process that day. Orders received after 9 a.m. Thursdays will not process until the following Monday. Orders received Friday-Sunday will process the following Monday or Tuesday.
Delivery Times (Holiday periods will be slower)
USA:
USPS First Class Mail 4-10 days.
USPS Priority Mail 3-7 days.
Fed Ex Ground 5-10 days
International:
Delivery times are impossible to calculate due to customs involvement. Most European countries will be approximately 2-3 weeks with any USPS service. Most countries in Asia will run 3-6 weeks with any USPS service. Shipments to South America take 6-12 weeks with any USPS service (we recommend only EXPRESS Service to South America). Shipments to Canada take 2-4 weeks with any USPS service. Shipments to Australia take 4-8 weeks with any USPS service. Shipments to France, Spain and Italy take 3-8 weeks for delivery (we offer only Fed Ex and USPS Express Service to France, Spain, Russia, Ukraine, Greece, Italy and a few other countries). BEFORE PURCHASING, MAKE SURE WE SHIP TO YOU WITH A METHOD YOU AGREE WITH. WE WILL NOT CANCEL ORDERS DUE TO YOUR DISAGREEMENT OF SHIPPING METHOD WE OFFER.
Hazardous Materials
Certain items considered Hazardous Materials (HAZMAT) including aerosols and alcohol-based products (e.g., pressurized spray cans, fragrance, nail polish etc.) are required by the U.S. Department of Transportation to be shipped by Ground-only transport, due to air transport restrictions and regulations. For these shipments we require Fed Ex Ground shipping. These items can not be shipped outside the US or to Alaska and Hawaii.