If you are not completely satisfied with your purchase, simply return the item or items to us in original condition (i.e. unused, unsoiled, and in the original packaging, with any tags intact - as you would expect to receive it) within 14 days of receipt.
We will happily provide a full refund of the item, once it has been returned and checked.
When returning an item please allow 5 working days for your refund to be processed from receipt.
Exchanges are subject to availability, and where there is no replacement available, a full refund will be issued for the item.
If any item in your order is faulty or not what you ordered, then please complete the enclosed form on the reverse and return as above. Due to the way in which our clothes are developed each item will have specific care instructions. It is vital that these care instructions are adhered to, to ensure your garment stays in the best possible condition for the life of the garment. We cannot accept returns of items that have been damaged due to incorrect washing.
We advise you to use recorded delivery, or a delivery service that can be tracked and traced, as parcels that do not arrive back to us cannot be refunded by us.
International returns please note: If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains 'returned goods'.
Postage charges will not be refunded unless goods are faulty or the wrong item has been shipped. Returns can only be accepted via post or courier; we do not offer a collection service.
You will be refunded in full by your original payment method. Please note you are responsible for any Paypal charges incurred in the refund process.
Please contact us at firstname.lastname@example.org before leaving any negative feedback and enable us to rectify any problems with your order.