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MOST GOODS ARE DISPATCHED WITHIN 3-4 DAYS OF CLEARED PAYMENT BEING RECIEVED (DUE TO OUR OTHER COMMITMENTS WE NORMALLY ONLY DISPATCH TWICE A WEEK (GENERALLY TUESDAY AND FRIDAYS). WE HAVE A CERTIFICATE OF POSTING FOR EVERY ITEM WE SEND IN THE UNLIKELY EVENT THAT THE ITEM GOES MISSING. OUR POST IS NORMALLY RECIEVED WITHIN 10 WORKING DAYS FROM THE DATE OF ORDER WORKING DAYS DO NOT INCLUDE SATURDAY SUNDAY OR BANK HOLIDAYS. MOST ITEMS ARRIVE WITHIN THIS TIME OR SOONER.
OUR CARRIERS (WE USE ROYAL MAIL AND INDEPENDENT CARRIERS) DO NOT CLASS AN ITEM AS MISSING UNTIL 15 WORKING DAYS HAVE PASSED FROM THE DATE OF DISPATCH. THIS IS STANDARD POLICY FOR OUR CARRIERS AND ROYAL MAIL. THE SERVICES WE ARE NOT TRACKABLE IN MOST CASES.
WE WILL ONLY SEND ITEMS ABROAD (INCLUDING SOUTHERN IRELAND) IF THEY ARE SIGNED FOR. PLEASE ENQUIRE IN ADVANCE AS IT IS NOT CHEAP FOR HEAVIER ITEMS
WE CHARGE A 20% RESTOCKING FEE ON ALL ITEMS RETURNED FOR REFUND (NO EXCEPTIONS IF YOU HAVE NOT READ THE ADVERT FULLY THE INFORMATION IS HERE AND YOU HAVE BEEN MADE AWARE OF THIS IN ADVANCE) WE WILL HAPPILY ACCEPT RETURNS FOR EXCHANGES. THERE IS A REPOSTING CHARGE, IT DOES ALSO DEPEND ON YOUR CHOSEN EXCHANGE BEING IN STOCK. PLEASE ENCLOSE ALL ORIGINAL PACKAGING AND DETAILS OF YOUR RETURN INCLUDING YOUR EBAY NAME AND THE ORIGINAL PAPERWORK WE SENT. ALL RETURNS MUST BE IN WATERPROOF PACKAGING WE DO NOT REFUND YOUR RETURN POSTAGE.
FEEDBACK IS ALWAYS LEFT, PLEASE CONTACT BEFORE LEAVING NEGATIVE FEEDBACK, WE HAVE MANY TALENTS BUT WE ARE NOT MIND READERS AND CAN'T PUT RIGHT THINGS THAT WE DON'T KNOW ABOUT.
WE WILL ALWAYS ANSWER YOUR CONCERNS PLEASE COMMUNICATE THROUGH EBAY MESSAGES, OUR SPAM FILTERS MAY RESULT IN YOUR EMAILS NOT REACHING US OTHERWISE
IF OUR TERMS AND CONDITIONS ARE NOT AGREEABLE WITH YOU. THEN DO NOT PURCHASE.
THANKS FOR LOOKING WE ANSWER OUR EMAILS THROUGHOUT THE DAY SO DROP US A LINE IF YOU HAVE ANY QUESTIONS.
ALL RETURNS CARRY A 20% RESTOCKING FEE FOR ALL REFUNDS. WE WILL HAPPILY EXCHANGE ITEMS FOR YOU, SUBJECT TO AN ADDITIONAL POSTAGE CHARGE. PLEASE PACK YOUR RETURNS IN WATERPROOF PACKAGING AND RETURN TO ISL, 38 CHURCHILL RD, CHEADLE, STAFFS, ST10 1DJ. WE DO NOT COVER ANY OF YOUR POSTAGE COSTS.
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