Cuckooland.com is a Magical World of Unique and Unusual Gifts Ideas. A Luxury Lifestyle Emporium of Original Gifts, Quirky Homeware and all things Wow, Weird and Wonderful...with a whole lot of Animal!
But we are so much more than that.
We are a magical place of intriguing discovery…
In October of 2011 we (three partners) set sail on a journey of sorts. From Canterbury to Nottingham and from Las Vegas to Dorchester we met with some of the most remarkable people; people involved in the best web design and development in the country, influential business leaders who have pioneered some of the most successful e-commerce stores on the planet, and on the web and in passing, a large handful of generally helpful and knowledgeable individuals who have been poking, nudging and guiding us along this incredible journey.
The insights and experiences, including the valuable tools needed to conduct our research and analysis were given up freely (and sometimes not so freely) by all those mentioned above. All of whom have played a part in unearthing who we are; the DNA that’s unique to us, that something special that we are born of thats difficult to copy. The wow and the niche.
So what makes our online store so different?
Cuckooland.com and all our categories represent the facets of a woman... her interests, impulses and indulgences. And just like her and the many sides of her personality, nothing is average or boring. Our tone of voice, imagery and products all create a world on the other side of the rainbow, a place of intrigue to return to, with no line in the sand and no boundaries to think of. A world that in fact exists inside each of us… we only have to dig a little deeper.
Cuckooland is no ordinary store. Our women want quality and originality, they want transparency and great customer service. They want surprises. They want a unique upmarket experience with a fun gooey centre.
Welcome to Cuckooland!
General Terms and Conditions
Before we get started please note that by using this store and purchasing our products or services it means that you agree to our terms and conditions.
So as to protect your own interests please read the conditions carefully before ordering. If you are uncertain as to your rights under them or if you want an explanation about them please write to our customer queries department at firstname.lastname@example.org.
Cuckooland.com may decide to terminate this agreement if a user is at fault.
Cuckooland does not act or have rights to act as an agent for the consumer or any other person.
If any provision of these terms and conditions are not enforced by Cuckooland it does not constitute a continuing waiver.
If any of these terms is held to be unenforceable, the remainder of the provisions will remain in force and effect.
These terms replace any and all previous terms and conditions and constitute the full agreement between Cuckooland and its users.
These terms should be read in conjunction with all other headings, subjects, points and clauses in our Help section, all these headings, their subject matter, points and clauses form part of these terms and conditions- for usability and quick reference purposes these points have been extracted and placed in the navigable box with clickable links to each section.
We cannot guarantee that these terms and conditions accord with local laws of other countries outside the UK and EU/EC.
Within the UK for example it is an offence to sell knives, pointed articles, alcohol and certain adult products to persons under 18 years of age. This is why we will ask for your age where we deem it appropriate and if we are legally required to. In these circumstances you may be asked to send us your proof of age.
These terms are subject to the laws of England and the jurisdiction of the English Courts.
Cuckooland.com is the trading name of Branded Mongoose LLP. Company registration number: OC370305. Vat number: 131265643.
Cuckooland insures all deliveries at the retail value of the product/s delivered. We will unfortunately not be able to cover any subsequent loss or destruction of the delivered products so please check the products as soon as you receive them.
Cuckooland will always make the descriptions and pictures of each product as accurate as possible but please check the scale and the dimensions (when available) on our site for exact sizes prior to ordering.
Cuckooland does not give any guarantees, warranties or representations in respect of any other person`s services.
Except for those terms provided above we cannot give any other warranties, conditions or other terms (express or implied, statutory or otherwise) and all such terms are hereby excluded to the maximum extent by law.
This does not affect your rights as a consumer. They also do not exclude or limit Cuckoolands liability for death or personal injury resulting from our negligence or any representation of any fraudulent nature.
If failure to perform any of our obligations is caused by any unforeseen events beyond our reasonable control including and without limitation to: Communications outages, Internet outages, fire, flood, war or act of God; we will not be liable in any way.
Cuckooland hereby advises every Cuckooland shopper to read the products instructions, manuals and other user documentation very carefully. We are not involved in the manufacture of products and cannot advise on their use or operation. All products must be used safely and in accordance with the manufacturer’s guidelines.
As with every term this does not affect your statutory rights as a consumer.
Cuckooland will not be held automatically liable for any loss or damage of any kind however so arising, including any direct, indirect or consequential loss you notify us about. We are neither liable nor liable to pay any money by way of compensation in relation to:
- Any delays or interruptions in updating listings;
- Any Intellectual Property Rights infringement of any third party caused by using Cuckooland.com or any product purchased through Ebay;
- Any inaccurate or incorrect information on listings;
- Any loss or damage resulting from the use of Cuckooland;
- Any loss or damage resulting from your inability to use Ebay;
- Any loss or damage resulting from unauthorized access to Ebay;
- Any loss or damage resulting from any alterations of your transmissions or data outside of our control;
- Any losses occurred, whether profit, wasted expenditure, corruption or destruction of data which is not a direct result of something we have done wrong;
- Any losses occurred, whether damage of otherwise, which are due to viruses or other malicious software that may infect a user’s computer equipment; data, software or other property;
- Any losses occurred, whether damage or otherwise, caused by persons accessing, downloading or using Ebay;
- Any losses occurred, whether damage or otherwise, arising out of transmissions sent via email or attachments received from Cuckooland or our licensees and affiliates;
- Any other site linked to Cuckooland.com and its availability, quality, content or nature. Including the storage and distribution of personal data, confidential information, cookies or other services offered by these External Third Party sites. Please contact these sites administrators or webmasters if you have any concerns or questions regarding their website, their links, services or transactions.
Distance Selling Regulations
For UK or EU customers only, you have the right to cancel your order as long as you notify us in writing no later than 7 working days after the day on which you receive the products.
This is essentially a cooling off period of 7 days but does not mean that products can be worn or damaged (by customer) before a customer sends them back.
These legal rights do not apply to non-EU customers. If you are a non-EU customer and you change your mind about the products you have ordered, please see our general returns information.
If you wish to exercise your right to cancel your order after your order has already been sent, we will refund the original purchase price and delivery charge once we receive the products back (at our warehouse) and provided that you have notified us in writing no longer than 7 working days after the day on which you receive the Products, and that you have taken reasonable care of the Products and not used them. Please note that this refund will be in sterling (GBP), and because of fluctuating exchange rates may not equate exactly to the amount you paid.
The regulation states that we must refund your credit or debit card within 30 days.
Also please note that your right to return Products does NOT apply to Products which fall into the following categories unless they are faulty or not as described:
- Made to order, personalised or engraved products.
- After Dark items unless they are wrong product delivered or faulty.
- Any worn or damaged items.
- Perishable products/goods (e.g. food).
If your order arrives and the Products are damaged or faulty, please email us at email@example.com or call us +44 (0) 1305 755 621 Mon-Fri 9-6pm (UK time) and tell us what’s up.
If Products are faulty, damaged or not as described, we will refund any postal charges you incur. Please note that this refund will be in Sterling (GBP), and because of fluctuating exchange rates may not equate exactly to the amount you paid.
Cuckooland prides itself on always keeping stock of items advertised and going above and beyond to deliver your wow product to your door with the speed and agility of a homing pigeon. However some items may be shipped direct from our supplier or may only be available while stocks last; we may also decide to change or discontinue products at any time and at our sole discretion and due to these facts we cannot guarantee that every product will always be available. If the product you have ordered cannot be supplied to you, you will be notified and the choice is yours to either purchase another product or cancel your order and have your credit card refunded.
Products shipped direct from our supplier will be clearly marked on our product pages. If you purchase a product that is shipped direct from our supplier together with an item we carry in stock we will notify you at checkout and via email correspondence.
*For prompt deliveries or if you think you may not be at home- using a work address rather than a home address is a great idea.*
For reasons such as those stated above and including but not restricted to problems that you will probably never experience such as product recalls and fraudulent activity; Cuckooland may decide to cancel any sale at any time. In such cases the choice is yours to purchase another product or cancel your order and be refunded in full. This does not affect your Statutory Rights or our relationship.
Returns in a Nutshell
We believe that customer service is not just about delivering wow but also about sorting out the not so wow. Service is only ever as good as a good returns policy and we believe that what YOU really want is an easy to read, easy to action and easy to track returns procedure, something juicy and sweet with a soft gooey centre…
Under the Unwanted, Wrong and Faulty Product headings below we will describe the problem and then below under “Returns” we will explain what to do. (Easy Steps).