Deliveries - We offer free delivery on all UK orders. Unless stated all orders are dispatched via Royal Mail. We anticipate that your order will take between 3 and 6 days to arrive once your payment has cleared. Orders placed before 4pm are dispatched the same day, Monday to Friday, excluding bank holidays.
Amending a Delivery Address - Please be aware that once an order has been placed and payment received, we are unable to make any amendments to the delivery address. The order can only be delivered to the registered address provided when the order was placed.
Delivery Delays - In the unlikely event that your order has been delayed, please allow 14 days before contacting our Customer Care Team at firstname.lastname@example.org . This period allows for delays in postage prior to us sending out a replacement item or issuing a refund. Please also note that in some cases, parcels may be too large to fit through a standard letterbox and could be taken back to the local sorting office for collection or accepted by a neighbour. If you can, it would be appreciated if you could check first before contacting us.
- We offer 3 types of shipping throughout the United Kingdom
1. Royal Mail 1st Class delivery usually 1-3 working days
2. Royal Mail 2nd Class 2-6 working days
3. Next day courier service (no weekend or bank holiday deliveries)
NB. Surcharge cost may apply on next day courier service on these postcodes below so please check the price with us first.
Scottish Mainland: IV1-IV28, IV30-IV37, IV40, IV63, KW5, KW11-KW13, FK19-FK21, PA36, PA40, PH15-PH26, PH30-PH41, PH49-PH50, AB37-AB38, AB41-AB56, KW1-KW3, KW6-KW10, KW14.
Scottish Offshore: HS1-HS9, IV41-IV56, KA27-KA28, KW15-KW17, PA20-PA35, PA37-PA39, PA41-PA49, PA62-PA76, PH42-PH44, ZE1-ZE3.
Alderney, Herm & Sark: GY9.
Isle of Wight: PO30-PO41.
Channel Islands: GE-JE.
Isle of Man: IM
Northern Ireland: BT Postcodes.
- We also offer shipping outside of the United Kingdom so please check the listing to see if your country is available for international shipping. Also delivery times may vary outside of the United Kingdom
- We will pursue all unpaid items for all charges and fees after 10 days of payment not being received.