TERMS AND CONDITIONS:
We reserve the right to change these terms and conditions at any time. Any such changes will take effect immediately and it is your responsibility to read the terms and condition on each occasion you use our shop.
2. BIDDING AND BUYING
Customers must comply with eBay rules on bidding and buying on eBay. eBay auctions are binding contracts, and bidders are thus legally responsible for completing transactions once they have won an auction. A non-paying bidder who has won an auction, either by placing the winning bid/by using the Buy It Now option or accepting a second chance offer, but refuses to pay for that auction according to the auction terms might be reported to eBay.
Aquatorre can file a complaint if payment has not been received within seven days of auction ending.
All items advertised in Aquatorre shop are physically held in stock by ourselves. We do not drop-ship and your order is processed and dispatched on the day if you paid for it by 3 pm.
Delivery charges and estimated timescales are specified in the Delivery section and in all the listings. We make every effort to deliver goods within the estimated timescales. However, delays are occasionally inevitable due to unforeseen factors. Aquatorre shall be under no liability for any delay or failure to deliver the products within estimated timescales.
Risk of loss and damage of products passes on to you on the date when the products are delivered to you.
Payment must be made within seven days of placing an order. Payment can be made by any method specified in Payment section. Title to any products you order from our shop shall pass to you on delivery of the products provided we have processed and received payment in full for the goods.
5. RETURNS AND REFUNDS
We offer 7 day money back guarantee; please refer to our Returns section for more details.
In the unlikely event that you receive faulty or damaged goods, we will offer you a replacement or a refund, if you bring it back to us within 14 days with your proof of purchase.
Please contact our customer service team by eBay messaging for a return authorisation.
Out of seven day period, you are covered under the manufacturer’s warranty. If your product becomes faulty during this period, you should contact us and arrange the return of product that we will pass onto manufacturer to repair. If the product is not repairable, the replacement or substitute product of equal value will be provided. Manufacturers’ warranty does not cover any physical or accidental damage or damage caused by unprofessional installation and repairing skills. Manufacturer’s warranty does not cover the natural wearing of product as well as shower hoses, braided hoses and fitting parts. It is customer’s responsibility to send item back to us.
We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.