Q. Is this software legal?
A. Yes, all our products are 100% genuine. We will never sell you counterfiet items or those that deliberately infrige copyright or registered trademarks. The products we sell are either licensed under the GNU, GPL, or GPL agreement which grants us the right to distribute and sell these products. All licenses are supplied on disk or upon request.
Q. Will I recieve a boxed product as shown in the image?
A. The box image shown is for illustration purposes only. One of the ways we are able to offer free postage and competitve prices is by shipping all our items flat without the box. You will recieve a high quality auto run CD ROM inside a protective mailer. All our products are produced to a high quality, we never compromise on quality.
Q. Is this item new?
A. All our items are brand new and are produced to the highest standards.
Q. I havent recieved my item, its been a fair while since Ive paid?
A. On rare occasion, our packages do get lost in the post. Simply drop us an email with the product ID number and we will take care of the rest. Our policy is simple, if its lost in the post, we will sent an immediate replacement or process a full refund, which ever you decide (t&c applies).
Q. Do you offer customer support?
A. Yes. We offer full customer support on all our products, simply email us through the eBay message tool. We normally reply very quickly. Support will normally be available 7 days a week.
Q. Does the product come with a Guarantee?
A. We offer a full 30 Day No Quibble Money Back Guarantee. We only ask the item is returned back to us unused with the seal stick intact (unless it is faulty). To return an item, refer to the 'Delivery Details' section under 'How to return items'. Please quote your eBay ID and product reference number on a piece of paper along with the item as this will help us speed up the refund process. Note. Most of our items will have a seal - breaking this seal will invalidate the 30 Day Money Back Guarantee unless it is faulty.
Q. My item is faulty, can I get a replacement or refund?
A. Yes. All faulty items will be replaced or refunded. Please email us stating what fault you are experiencing. To confirm a faulty item, if possible, we advise our customers to test the CD ROM on a separate machine first. If you are unable to, simply report the item faulty by sending us an email. Faults must be reported within the 30 Days Guarantee period.
Q. I wish to return my item as it is not what I expected?
A. Of course you can. All our products can be returned back to us within the 30 Day Guarantee period - unwanted items must be returned unused and still NEW with the warranty seal still intact (if present). A full refund will be processed upon receipt of the item. Most of our items will have a seal - breaking this seal will invalidate the 30 Day Money Back Guarantee unless it is faulty.
Q. Do you offer this this product as a download?
A. Yes. Most of our software products are available as download and is commonly requested by our international customers. Please email us for further instructions.
Q. Is this a full version software or a trial?
A. We only sell full software versions.
Q. Do I have to pay for updates?
A. All our products come with free updates, there should be an option on the acutal program which allows you to update through.
Q. Does this product come with a book or printed manual?
A. In short, no. Manuals/Tutortials are normally supplied as PDF format and will be contained within the disk. Feel free to print your copy out. Adobe reader is required to view the documents which can be downloaded free from the Internet.
Q. Is this software compatible with Windows 7?
A. Most of our products work on Windows 7 unless stated otherwise on the listing.
Q. Will this product work on Mac OS X?
A. Not all our products are compatible with Mac OS X. The listings will clearly state whether a product will work on Mac OS X or not.
Q. Does the product come supplied with source code? (more for developers)
A. Source codes are not supplied on the CD Rom, however, we are more than happy to supply this on request.