We will only refund or exchange items, which are damaged or have not been signed for as accepted. Please check the package and contents for damage before you sign the delivery note. Signing the delivery note signifies that you are satisfied with the package, it's condition and it's contents. (Our couriers will not pay our insurance if it is signed for as undamaged)
All faults need to be reported within 3 days. When you assemble your product, If you are missing a part please contact us on 0844 854 8730 or email@example.com
If you wish to return the product within 7 days for non-defective reasons (i.e. change of mind) then you may send it back to us at your cost, but it must in perfect condition, un-used and packed as supplied in full packaging in a brand new condition. Once the goods have been returned they will be inspected and a full refund excluding any shipping cost will be given once product is confirmed in perfect as received condition. Any other than perfect then a charge will be added.
If collection by our courier for returns then it is the delivery cost plus £20.00 + VAT handling they charge.
Personalised chairs. I.e a chair with your chosen seat colour, cannot be returned due to the nature of the personalisation
We cannot refund the "Fully Built" Service charge
Upholstery Terms (Chairs not in stock colours)
i) Any upholstered items being returned to Atlantis Office for a refund will incur an additional upholstery charge which will cover the cost of the chair being returned back to stock colour.
ii) Atlantis Office will send the relevant parts for any upholstered items that have been delivered damaged. In certain cases where it isn’t possible to replace the necessary parts, we will arrange to collect the item and return once repaired.
iii) Where an order has been cancelled prior to upholstery there will be an invoice payable for any fabric/material that has been purchased by Atlantis Office
Free Delivery is to UK Mainland only. (Not Scottish Highlands, Northern Ireland, Ireland, or Surrounding UK Irelands)
For Highlands, Northern Ireland, Ireland and Surrounding UK Irelands shipping price please call us on 0844 854 8730 or e-mail us at firstname.lastname@example.org
Free Delivery does not apply to selected sofas.
We do not send Fully Built chairs anywhere other than UK Mainland.
Free Delivery may not apply on selected items for postcodes below: - Please ring or email to check
Zone A: DD, PH, AB, KW, IV, ISLE OF WIGHT PO, ZE, HS, KA, PA, KY
Zone B: PH, BELFAST CITY, BT
Zone C: DUBLIN CITY, ALL OF NORTHERN IRELAND / BT
Zone D: ALL OF SOUTHERN IRELAND
Zone E: ISLE OF MAN, IM
Zone F: CHANNEL ISLANDS, GY JE