Neon Candy is a direct supplier of party goods. Should you require any further information please contact us by email.
We endevour to respond within 24 hours, Monday to Friday (excluding Bank holidays / Religious Holidays).
I provide invoices with VAT separately displayed.
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
All claims MUST be made within 5 working days of receipt of order. If items are returned without their original packaging,without the labels, significantly late, smelling or damaged we reserve the right to refuse a refund.
-Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt, please contact us immediately within 7 business working days after your package arrives, as we will be happy to replace it accordingly or refund the price of the item.
For Hygiene Reasons the following items are non returnable .
Socks and stockings
Extensions or Wigs.
-Returned products must be in absolutely new and unused condition for refund. Refunds will be given at the discretion of the management. All accessory items MUST not be opened.
-Sizes are as described therefore it is the customers responsibility to ensure they choose the correct size based on the sizing gulidelines. We do not offer refunds for sizing issues. No refund will be issued for buying the wrong size.
-Refunds will be credited against the card used in the original purchase or a cheque made payable to the cardholder if the card is no longer valid.
-In the case of a cheque payment, a cheque will be issued payable to the original customer.
-If after placing an order with us you decide that you wish to cancel please e-mail us immediately.
-The returning item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot provide refunds or exchanges on products that are lost in the post when being returned back to us it is the buys responsability to insure and claim for these losses. The cost of returning the item to us is your responsibility except where the goods are faulty and are being returned for an exchange.