eBay item number:
Seller assumes all responsibility for this listing.
New with tags: A brand-new, unused, unworn and undamaged item in the original packaging (such as the original box
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Business seller information
Planet Stores Ltd
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
We realise that you may wish to return or cancel your order and therefore we have a flexible returns policy to help make things more convenient.
If you have any questions do not hesitate to contact us via email; firstname.lastname@example.org
Please Note: There may be times when we may have to refuse returned goods i.e.
- Goods have been used
- Goods are soiled
- Goods have an odour i.e. smoke
- Goods are damaged as a result of misuse or ill-treatment
Most returns will be covered in the following categories, however if you feel that your return is not detailed below please contact us. We will do our best to exchange or refund your item as quickly as possible, but please remember that it may take a few days for us to receive the item.
Please return your items in a CLEAN and DRY condition.
<b>Unwanted or unsuitable goods</b>
You are free to return unwanted goods in a new and unused condition within 28 days of delivery for an exchange or for a refund. Please note, to protect our customers we can only refund to the original payment card. We are also unable to refund any return postage or delivery charges.
We recommend using a recorded delivery service or equivalent as we can not accept responsibility for goods lost in transit. If your item is excessivley large or heavy, please telephone us to arrange a courier pickup.
Defective goods can be returned within 28 days of delivery as long as they are still in a new and unused condition for an exchange or refund. We can arrange for courier collections or we can refund return postage expenses upon return delivery. However this must be agreed with a member of the web team prior to paying for any postage.
<b>Incorrect Goods Dispatched</b>
We understand that we are prone to human error occasionally so if we accidentally send you the wrong item then let us know within 28 days of receiving the item and we will replace it for the correct item and refund any postage cost you may have incurred for returning the item to us.
Again, this must be agreed with a member of the Customer Services Team prior to returning the item.
Where a full refund is the suitable course of action we have a statutory obligation to refund payment to the card used to pay originally within 28 days of the return of the goods. However we do not believe it is right to hold your money for longer than necessary and so a refund will be provided as soon as possible.
Please Note: Refunds are processed by credit & debit card companies less quickly than sales. A refund may take up to 10 days to appear on your statement after it has been authorised.
If you would like to exchange your goods for another item then we would normally have to wait for the goods to arrive with us before sending out your exchange. If the item you have requested is not in stock then we will refund your card.