Paypal is the preferred method of payment and allows us to get your item to you fastest. Postal orders or bankers drafts are also accepted. Please note personal cheques are no longer accepted.
Larger items like statues may be reserved with a deposit and paid off monthly over three months in some cases. Please ask first before buying to confirm this is available on the item and arrangements can be agreed. This does not apply to action figures.
We ship using Parcels 2 Go worldwide to all countries. Please click on the P&P Payments tab (next to the description tab, top left) for details of all shipping types and a drop down menu for international countries. Please note that shipments to Malta, Norway, Greece, and Switzerland can cost more than other European countries, if based in one of these countries click the 'ask a question' link (upper right) for further information on shipping costs before purchasing.
The buyer should ask for insurance before paying otherwise your item may be shipped without. It is also the buyers responsibility to accept delivery of the item or to collect from a local depot if they are not in at the time of delivery. Any additional custom charges for international buyers are also the responsibility of the buyer.
All items are shipped exactly as stated in the listing. I strive to make the descriptions of products very precise and objective. If you still have questions, please contact me before you buy. Therefore, general returns from buyers who have changed their mind after the item has been shipped are not available.
Unfortunately I have no control over items once shipped. Buyers are guaranteed to be sent the item(s) described, but there is always a small chance of shipping damage. Where insurance is taken out, an exchange or refund may be offered after a successful postal claim has been made. In these cases, the buyer will be responsible for any additional postage costs incurred. Please do not buy unless you understand and agree to these terms.
Note to collectors on boxes and packaging - while many customers do not mind the condition of outer boxes or packaging for items it is noted that some collectors require pristine boxes or packaging for some collectable items. If you are a collector and this is important please ask about box condition before purchasing. Due to the nature of postal services and most of our stock being shipped in from the US, some stock may not always have pristine outer packaging. The responsibility on checking the box condition is with the collector to ask if this is an important feature of the item being purchased. Items will not be later discounted or accepted for return due to 'imperfections or minor damage' to the outer box.
Busts and statues, while listed as new, may be opened for inspection or testing (of light up displays) before being despatched. This is because on rare occasions we have received brand new items from suppliers that have had flaws, damage, or light up displays that fail. And for this reason we are now giving all our items under these categories inspections prior to shipping to customers to avoid later disappointment or returns.
The GenoSHa shop specialises in Marvel and DC superhero statues, busts and collectibles and also carries other memorabilia including a large range of film and tv merchandise from the likes of Star Wars, Ghostbusters, Masters of the Universe, Lord of the Rings and more. Also in stock there is a range of music memorabilia, console games, and other items. I have so much, that if you don't see something, ask! You never know, I just might have it.
Check out some of the testimonies in our feedback:
"If you collect figures, then this is the seller for you. Big, big recommendation." From Napper27
"Excellent item. Better than described. Arrived almost instantly. Very pleased." From Mark-s-haynes
"Speedy delivery, great communication. Excellent seller, received with thanks!" From Captainjack898
Please click the 'ask a question' link in the Seller Info box (upper right) to contact us. We will endeavour to reply at our earliest opportunity and respond to e-mails every day. International buyers please be aware of time zone differences when waiting for a reply.