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Return policy details
Returns are accepted only on the grounds of the item not being materially as described.
As the items offered for sale are, in the main, used china and glassware of a collectable nature minor marks/scratches are not acceptable grounds for return - undeclared chips, cracks and repairs ARE grounds for return.
WE DO NOT ACCEPT ANY RESPONSIBILITY FOR TRANSIT DAMAGE AND THEREFORE DO NOT ACCEPT RETURNS ON TRANSIT DAMAGED ITEMS - IN THE EVENT OF DAMAGE IN TRANSIT WE WILL PROVIDE THE BUYER WITH PROOF OF DISPATCH SO THAT THEY CAN PURSUE A CLAIM AGAINST THE CARRIER.
All requests for return must be made within 7 working days of dispatch to UK addresses. 10 working days
to European addresses and 15 working days to addresses outside the EU. Buyer is responsible for return postage costs in all cases.