Please contact us Monday - Friday 9am-5pm firstname.lastname@example.org
Company registration number:08351861
I provide invoices with VAT separately displayed.
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
If you wish to return an item to us please do so within 30 days of receipt as long as the product is not worn/used with all tags attached. Please send a message to our eBay account telling us you wish to return an item, we will then send you a message with all the relevant information you will need. All items must be returned to us in the original condition with original packaging, suitable for re –sale.
Once we receive your items back we will refund EXCLUDING the original delivery charge. The cost of returning an item to us is your responsibility. Your refund will be processed within 72hrs from the delivery of the item. If the returned item is not suitable for re-sale then we do reserve the right to refuse a refund and we will return the parcel to you at your own expense.
We do advise you to send your parcel to us using a tracking service i.e. 1st Class Recorded Delivery. This service will provide you with a tracking number which will help you track your parcel. Please always check that the parcel has been delivered to us through the online track and trace service provided by the postal service, before you ring customer services as the parcel is your responsibility until it is delivered to us. Please note the postage certificate is not a proof that the item was delivered to us.
Please return all items to Glamour Empire Ltd, 592 London Road, Isleworth, Middlesex TW7 4EY, United Kingdom.
If you are sending parcel from outside UK please make sure to put a clear sign “RETURNED GOODS” on the parcel.
14 DAYS COOLING OFF PERIOD (EU ONLY) Under the UK distance selling regulations, you as a customer have 14 working days from the day you receive your items to cancel the contract for your order with us. To do this you MUST inform us in writing. (Please refer to our return address above). For the contract to be cancelled you MUST return ALL items in your order in their original packaging and suitable for re-sale. These items must not be worn or used in any way. Using our online returns form is NOT considered as a cancellation of your order. This must be in writing to our returns address for the purposes of your statutory rights to cancel the contract. The cost of returning an item to us under the 7 Days Cooling Off Period is your responsibility.
INCORRECT, DAMAGED OR FAULTY ITEMS Once you receive your order if any of the items are incorrect, damaged or faulty, please fill in the returns form online and post the item back to us in case you wish to receive a full refund. You have 14 days from receipt of a faulty / incorrect item to do this. We advise you to use a tracking delivery service. We will refund you the cost of this; you must however send your postage receipt inside the package as proof of cost so we can refund you. Please take a note of the tracking number or obtain a duplicate receipt BEFORE you send the parcel to us so you can track your parcel, as we can ONLY refund you once we receive the original items back. In case you want to receive a replacement item please let us know via e mail and we will dispatch a replacement item to you along with a prepaid return envelope in order for you to return faulty or incorrect item. In such case please make sure to put your details inside the envelope so we know the parcel is from you.
EXCHANGES We are also happy to exchange the product for a different size, colour or product within 14 days of the payment date as long as the product is not worn/used; with all tags attached. We will request an additional postage cost to send out your exchange and this will be the same amount as the original postage amount charged, the cost of returning the item to us is your responsibility.
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£2.99 P&P for each additional eligible item you buy from happy_mama_boutique.
Item location: Brentford, Middlesex, United Kingdom
Postage to: Worldwide
Excludes: Africa, Asia, Central America and Caribbean, Middle East, South East Asia, South America, American Samoa, Cook Islands, Fiji, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Palau, Papua New Guinea, Solomon Islands, Tonga, Tuvalu, Vanuatu, Wallis and Futuna, Western Samoa
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If you have questions about this VAT, please contact the seller. The actual VAT requirements and rates may vary depending on the final sale.
Immediate payment required for this item.
Immediate payment of £6.99 is required.
Seller's payment instructions
ALL ORDERS PLACED BY 12noon WILL BE DISPATCHED THE SAME DAY, ALL ORDERS PLACED AFTER 12noon WILL BE DISPATCHED THE FOLLOWING WORKING DAY
NEXT DAY DELIVERY IS AVAILABLE FOR UK CUSTOMERS ONLY AND FOR PURCHASES MADE BY 12noon. PLEASE NOTE THAT ALL NEXT DAY DELIVERY ORDERS PLACED AFTER 12noon ON THURSDAY WILL NOT BE DELIVERED UNTIL THE FOLLOWING MONDAY. IF YOU WISH YOUR GOODS TO BE DELIVERED VIA NEXT DAY SATURDAY DELIVERY SERVICE PLEASE CONTACT US PRIOR TO MAKING YOUR PURCHASE BY 12 NOON ON FRIDAY