We ship all over the world. All goods in stock will be dispatched within 24 hours of receipt of your order. Items will be sent by Royal Mai/Courier from the UK.
Services We Offer
Free UK standard Postage on certain Products Only (3-5 days, Not guaranteed, UK only)*
First Class Standard/First Class Recorded (1-3 days, Not Guaranteed, UK only)*
Next Day Service Courier/Special Delivery Nest day Before 1pm/Special delivery Next day before 9am/Saturday Guaranteed*
Collection in Person, Please bring a copy of your Paypal/Payment receipt with you & Phone before arrival 01702 617821
*Not all these services are offered on every listing,
if you wish to Change or upgrade your service Please contact us via ebay message or phone call we do not respond to emails
Standard International on certain Product only (7-10 days Not Guaranteed, Worldwide)
Airsure/International Signed for Delivery (3-5 Days, Not Guaranteed,Worldwide)
For quicker Overseas Services Please Message Via ebay, we do not respond to emails
There can be delays beyond our control.
All items are priced by weight, and we use the most affordable and secure service available.
Please See P+P Tab, for individual item prices
We accept Payments By Paypal,
We also offer to UK Customers Only the option to pay over the phone by Credit or Debit Card for your ebay order.
When you call please have your ebay item number and User ID to hand.
Our Customer Services is open from 9:30-5pm Monday - Saturday, 01702 617821
Refunds, Returns & Cancellation of Orders
If you wish to return an item please go via ebay returns, and wait for a response before returning an item, All items must be returned with all packaging in an unused condition, please include with your return, item number, user id and reason for return.
Please note we do not accept returns on the following items,
Wigs, any other type of facial or body hair, Hosiery & Lingerie, Make-up, any items won in an Auction style listing.
Please allow 5-7 days for your refund to be processed.
Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel an order within seven days
starting from the day after you take delivery of the goods (a 'cooling off' period). You have the right to cancel for any reason without penalty.
If you wish to cancel an order, please message us via Ebay or phone Customer Services on 01702 617821
To cancel the order you must give us notice within seven working days starting from the day after you take delivery of the order.
Once you have canceled the order, you have a legal 'duty of care' to take good care of the goods. You must return the goods to us at your expense to our warehouse address shown below.
We would request that you use a recorded-delivery service for small items and an insured courier service for larger items.
Please be aware that Royal Mail Recorded Delivery will only offer compensation up to £32 should a package not be delivered and therefore must not be used for returning any items of a higher value. Please include your details with the returned item.
Ilovefancydress.co.uk always tries to ensure that the displayed items are in stock. In the rare case an order is not in stock it will automatically be placed on backorder. Ilovefancydress.co.uk will contact you with an estimated delivery time, where you can decide if you would like to proceed with your order.
Breakages & Faulty Items
Please inform us of any damages within two working days of receiving the item(s). Items that have been damaged while in transit to you will be replaced at no extra cost.
Missing or Delayed delivery
Please inform us within 30 days if an item fails to arrive. We cannot be held responsible for items lost if we have not been notified of the item been missing within a 30 day period starting from the date the item was despatched.
Product Prices & Delivery
Every effort is made to ensure that product details, descriptions and prices shown are accurate at the time you place your order.
If on receipt of your order, the item(s) you have ordered become no longer available, Ilovefancydress will inform you as soon as possible giving you the
option of purchasing an alternative product. or a refund
Product Imagery & Graphics
We have gone to great lengths to illustrate our products, but each image should be viewed in conjunction with the descriptive text and will, of course,
be limited by the screen settings of your own monitor screen. All images on our website are subject to copyright.
If you have a complaint of any kind please contact us and we will endeavour to respond within 2 working days.
By using our web site, you are agreeing to abide by our Terms & Conditions.
If you have any concerns and queries please write to us at our office address.
Thank-you for shopping with Ilovefancydress.co.uk