After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Please note that if you are buying any item from our shop, it means you are accepting our all terms & conditions.
Change of Order:
Please place your order carefully, if you are not sure about anything please ask us before placing your order to avoid any problem. Please keep in mind that due to the automated order processing system we use, we are unable to change your order once you have placed it, so please make sure that you are purchasing the design and size you need and please also ensure that the delivery address you select at the checkout is the one you want your item to be delivered. No amendments can be accepted once we have received your order & it is very difficult for us to stop or change your order even if you left a message with the order.
Combine postage is available for multi buy & it is already given in the system, please use add to basket feature, however sometimes this feature does not work in this case just pay the full postage & contact us for postage discount we will refund you the postage difference straight away. Postage cost also includes the packaging and processing cost.
All international customers note that if their items weight is more than 2 kg then we will not issue combine postage discount. As all package our 2 Kg need to be posted separately and it cost us full postage charge. However international customers can contact us before order to get saving on postage cost, if possible.
Size & Colours:
Please use the drop down menu of size & colour to check what you required to order & if it is available or not. Please choose the colour to see its picture in the eBay picture gallery on left side of the drop down menu & then select size menu to see the availability of size you want to order.
Colours of Garments:
Please note that pictures are always taken from original garments and the colours of garment may slight vary from pictures shown above due to the studio lighting effects. Please see washing instructions of the garment before washing to avoid any problem of colours or print bleeding.
Message Response & Holidays:
We try our best to reply your messages as soon as possible, however, please give us 24 hours to reply messages & please note that we don’t work on weekends and public holidays.
Where applicable, Our feedback system is automated once you have left a positive feedback for us we will do the same for in 3-5 minutes by using eBay automated system. If you are not happy with our item or service then Please contact us first before leaving negative feedback, if you have any issue with your order, we always try our best to help out our customers in every possible way. Please keep in mind that leaving negative feedback helps nobody, neither buyer nor seller.
Our loss liability is limited to the goods supplied by us. We don’t accept any liability of damage to third party item loss due to handling of our items. The maximum responsibility for the goods sold we accept is full refund of item cost and the reasonable postage cost reimbursement.
Item Not Received:
All items are shipped within 24 hours of receiving payment. Normally 90% people receive their items within 3-5 working days however sometimes it takes longer due to unexpected circumstances at Royal Mail end. All items are handed over to the Royal Mail, which sometimes fail to deliver on time for unknown reasons. Royal Mail guidelines state we should allow Royal Mail 15 working days for UK orders and 28 days for international orders from the date of dispatch before an item is considered lost. We sincerely apologise for this delay and thank you for being patient.
Returns & Refunds:
We accept all returns within 30 days from the date of sale provided that they are not faulty and in resalable condition with original tags and packing. Please contact us by eBay messaging system for the returns procedure & address. If item is not faulty and correct item is posted as, we would not offer free returns service so customer will bear all the cost of returns. Refunds will be issued for the sale price of items excluding postage & packing charges. Please send the items back to us by a traceable method because sometimes item get lost in the post & if we do not not receive your item then we will not be able to issue a refund. After 30 days of purchase it is on our discretion weather to accept the return or not and if we do it might incur the restocking and repackaging charges.
Please keep in mind that according to our company’s policy we do not accept returns of under garments due to hygiene reasons, so please be sure what you are buying.