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Cancellation Policy: Customers may cancel their contract (order) within 14 days of receipt of goods & return for a refund. Return costs of cancelled order is customers responsibility. Any applicable delivery charges will be refunded provided the entire order is returned. This is not intended to be a full statement of all your rights under Distance Selling Regulations. Full details of your rights under Distance Selling Regulations are available from your Local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office. Returns: We want you to be happy with every purchase but if you need to return an item for whatever reason, please follow these steps. Email or message us so we know why the item is being returned. Include details of your order so we know who to refund, include the Ebay reference. We are happy to refund in full for any unworn item or for faulty goods received within 14 working days of delivery provided the item/s are returned in their original packaging and in an as new condition. No returns will be accepted for worn, stained, smelly or deliberately defaced items. No returns will be accepted for underwear. All items should be returned to following address: Sign-Tifik UK Ltd The Warwick 9 The Esplanade Weymouth Dorset DT4 8EB. Sign-Tifik UK Ltd will not be held liable for the loss of any returned items/parcels. We recommend that you obtain Proof of Posting and take out adequate parcel insurance to cover against consequential loss by your carrier. Exchanges are accepted subject to availability, but the same conditions apply as returned items, please include full details of the original order and exchange requirements.