Boys2Men is dedicated to providing a one-stop shopping experience for men and boys. We offer a diverse range of footwear and clothing items at affordable prices with a service level that is second to none. With our vast experience in the retail sector, we appreciate the importance of quality, price and service and aim to deliver on all counts at all times!

We can be contacted by email on boys2mensales@virginmedia.com or by telephone on 07527 215148 or 0118 9314543. Our normal office hours are 9.30am to 5.30pm Monday to Friday but you will find that we are normally on hand to answer any queries outside of these times too.

Our address for all correspondence, returns and personal callers is Boys2Men, Big Yellow, 27 Rose Kiln Lane, Reading, Berkshire RG2 0JZ.

Boys2Men Footwear & Clothing Ltd.  Registered in England and Wales.  Registered no 7619237.  Registered office: 33 Andrews Road, Reading, Berks RG6 7PJ.

Please note that the registered office is not for customer correspondence, returns or personal callers.

Any questions?

Can't find what you are looking for?

We are always happy to help!

Contact us via:  The Ebay Messaging Service, email boys2mensales@virginmedia.com or speak to us personally between 9am and 5.30pm Monday to Friday and 10am to 1pm on Saturdays on:

07527 215148 or 0118 9314543

Our address is:

Boys2Men
Big Yellow
27 Rose Kiln Lane
Reading
Berkshire
RG2 0JZ

Personal callers are welcome by arrangement

QUESTIONS ABOUT PAYMENT

Q. How can I pay?

A. We accept Paypal, postal orders and cheques from UK purchasers. You can also phone us on 07527 215148 or 0118 9314543 and pay by credit or debit card. We accept Paypal only from overseas purchasers.

Q. When is payment due?

A. Payment is required within 7 days of purchase although we can make exceptions to this rule if you ask.

Q. Who do I make cheques/postal orders payable to?

A. Boys2Men Footwear & Clothing Ltd

Q. Where do I send my cheque/postal order?

A. Boys2Men, Big Yellow, 27 Rose Kiln Lane, Reading, Berkshire RG2 0JZ

Q. How long do you allow for cheque clearance?

A. We must allow 7 full days for a cheque to clear.

Q. Do you offer special discounts for bulk orders?

A. Sometimes - just email us and ask.

QUESTIONS ABOUT POSTAGE

Q. I need my item quickly, what can I do?

A. Select the Special Delivery (Get It Fast) option and provided your payment is received before 1pm Monday to Friday, you will receive your item before 1pm the next working day.

Q. When will you despatch my item?

A. Items are despatched either the same or the next working day after payment has cleared depending on the time of purchase. You will receive an email confirming the date of despatch.

Q. Is my parcel trackable?

A. Yes, all UK orders are trackable online unless we are offering free postage and then the normal First Class service is provided. Your tracking number is emailed to you when your item is dispatched. If you require a Tracking Number for an overseas order you must opt for the International Signed For service.

Q. What if my tracking information is not showing on the Royal Mail website?

A. Occasionally things can go wrong and a parcel might not get scanned correctly by the postal services. If your tracking information is not available online then you should visit your local Royal Mail Sorting Office with the number we provided and make enquiries there.

Q. Do you post to (country)?

A. We will post most of our items worldwide. If the shipping price is not quoted, please email us.

Q. How long will my item take to arrive overseas?

A. We do not use Surface Mail. All overseas items up to 2kg are posted via Air Mail which takes 7-10 working days depending on country.

Q. Can I collect my item

A. Yes, just contact us to arrange a mutually convenient time.

Q. Do you offer a postage discount for multiple purchases?

A. Yes, we charge a fixed postage rate regardless of the number of items purchased (to a maximum weight of 5kg) for UK deliveries. We may offer free postage on some items but if they are accompanied by a chargeable item then the cost will be the higher.

Q. What happens if my item gets lost in the post?

A. We must allow 18 working days for delivery of a parcel within the UK (25 days for overseas mail and 10 days for Special Delivery) before Royal Mail will accept that it is lost. Unfortunately, therefore, we can only refund or replace an item when this amount of time has elapsed.

QUESTIONS ABOUT STOCK

Q. Will you be having any more of this item in stock?

A. Many of our items are permanent stock items so if we have sold out of a particular size or colour, it is likely that we will have more in stock soon or that we can place a special order. Please ask for more details.

Q. Do you have more specific measurements for this item?

A. We provide some item measurements in our item descriptions but if you require more specific information please do not hesitate to ask.

Q. What is my equivalent UK/EU/US shoe size?

A. Please see the Size Conversion Chart page.

QUESTIONS ABOUT RETURNS

Q. If it doesn't fit, can I return it?

A. We operate a No Quibble 14 Day Refund/Exchange Policy. A full refund will be given providing goods are posted back within 14 days of receipt, as new, in original undamaged packaging and the buyer pays the return postage costs. More information on the Returns Procedure can be found on our Terms and Conditions page.

Q. Where do I send my return?

A. To Boys2Men, Big Yellow, 27 Rose Kiln Lane, Reading, Berkshire RG2 0JZ . Please enclose the Packing Slip with your return indicating your requirements. If you have thrown this away, please ask us to email you a duplicate or enclose a note giving your full name and email address.

Q. What postal service should I use to return my item?

A. You can choose any convenient postal service but we recommend that you obtain proof of postage as we cannot take responsibility for undelivered items. In the event of loss of a returned item, it is is the sender’s responsibility to pursue a claim against the carrier.

Q. How will you refund my money?

A. If you paid by cheque or postal order, we will send you a cheque. If you paid by Paypal or credit/debit card, we will refund directly into your account.

Q. How long will it take to get my refund?

A. Refunds are made the same or next working day that a return is received and Paypal credits normally show immediately. However, credit and debit card refunds can take up to 5 working days to show on your statement.

Q. How long do I have to return an item?

A. Goods must be posted back to us within 14 days of receipt.

Q. My item is damaged/faulty/not as described, what do I do?

A. Please contact us immediately to inform us of the problem. We will ask you to return the item and after inspection and confirmation that the item is faulty, damaged or not as described, we will replace/refund for the item and reimburse your return postage costs to the value of Royal Mail 1st Class postage.

We operate a 14 Day No Quibble Refund/Exchange Policy. A full refund will be given for any item providing the goods are posted back within 14 days of receipt, as new, in the original *undamaged packaging, and the buyer pays the return postage costs.  In order to qualify for a refund of initial postage costs, the item must be returned with the statutory period of 7 days.

When returning an item it is strongly recommended that you obtain proof of postage as we cannot take responsibility for undelivered items. In the event of the loss of a returned item, it is the sender's responsibility to pursue a claim against the carrier.

Please ensure that your item is securely wrapped, pay the appropriate return postage charge, and enclose the original Packing Slip (found inside your parcel) with a note of the reason for return. If you have thrown this away, please ask us to email you a duplicate or enclose a note giving your name and address. Please send your item to:

Boys2Men, Big Yellow, 27 Rose Kiln Lane, Reading, Berkshire, RG2 0JZ

Refunds are made on the same or next working day that a return is received via the original method of payment.

• We appreciate that shoe boxes may become slightly damaged in transit, however, we cannot accept returns on items where the packaging has been written on, taped up, or in the case of clothing, where the bags are missing or have been excessively torn.

Exchanges

If you wish to exchange your item then please return your item by following the same procedure as above. We do not charge postage to send your replacement item to you, however, you must pay the postage costs for returning the item to us. When completing the reason for return on the packing slip, please indicate which item you would like to exchange for.

Faulty Items

In the unlikely event that you find your item to be faulty, damaged or not as described, please contact us immediately to inform us of the problem. We will ask you to return the item and after inspection and confirmation that the item is faulty, damaged or not as described, we will replace/refund and reimburse your return postage costs to the value of Royal Mail 2nd Class postage.

Payment

Payment is required within 7 days of purchase. We accept Paypal, postal orders, cheques and telephone credit/debit card payments from UK customers.

Please write your name and address on the back of any cheque or postal order, make it payable to Boys2Men Footwear & Clothing Ltd and send it to Boys2Men, Big Yellow, 27 Rose Kiln Lane, Reading, Berkshire RG2 0JZ. Cheques are paid in to our Bank the day they are received, however, please allow 7 full days for clearance.

For credit/debit card payments, please telephone 07527 215148 or 0118 9314543.  If we are unavailable at the time of your call, please leave a message and we will call you back

We accept Paypal only from overseas purchasers.

Postage

Despatch is guaranteed within 1 working day of cleared payment. Our cut off ime for same day despatch is 12 noon.  We use Royal Mail postage services and normal delivery times are 2 days for urban areas and up to 3 days for some more remote areas. Special Delivery is next working day before 1pm. International delivery takes 5 to 10 working days depending on the country.

We charge a fixed postage rate for any number of items up to 5kg in weight delivered to the UK. We also offer a Special Delivery (Next Day) service for which we charge an extra £5.00. We may offer free postage on some items but if they are accompanied by a chargeable item the cost will be the higher. Individual items which weigh in excess of 2kg cannot be sent via Special Delivery. We will combine the cost of postage for overseas purchases up to 2kg and the charge will be the amount applicable for the total weight.

We will ship most of our items worldwide. If you would like an item shipped to a country not stated then just email us for a price.

All UK orders are trackable online unless free postage is offered and then the normal First Class service is used. Your Tracking Number is emailed to you when your item is despatched. If you require a Tracking Number for overseas mail you should purchase the International Signed For service.

Please accept that we cannot be held responsible for Royal Mail delivery delays and delivery times are only guaranteed with the Special Delivery service.

We are happy to discuss bulk orders with huge postage discounts - just ask!

Lost/Delayed Post

Sometimes delays can occur and sadly, items can sometimes get lost in the post. Royal Mail however, "do not consider parcels to be lost until 15 working days after the expected delivery date. (this does NOT include Sundays or Bank Holidays), 25 working days for International claims and 10 working days for Special Delivery claims".

In the unlikely event that your item has not arrived to a UK address within 3 working days of the date of notification of despatch, please go to the Royal Mail website link provided quoting your Tracking Number and check the reason for non-delivery. If no information is available then please contact us straight away.

We cannot pursue a claim and replace an item or give a refund until the relevant amount of time has elapsed but we will do everything we can to rectify the matter in the meantime.

Undelivered Items

In the event that an item is returned to us by Royal Mail as undelivered, we make a standard re-delivery charge of £3.00 per parcel before we can dispatch the item again. This charge applies to any of the following reasons for non-delivery:

Addressee gone away; Address incomplete; Address inaccessible; Addressee unknown; Refused; Not called for; No such address

Payment for re-delivery can be made by any of our accepted payment methods.

Returns Policy

We operate a 14 Day No Quibble Refund/Exchange Policy. A full refund will be given for any item providing the goods are posted back within 14 days of receipt, as new, in the original *undamaged packaging, and the buyer pays the return postage costs.  In order to qualify for a refund of initial postage costs, the item must be returned within the statutory period of 7 days.

When returning an item it is strongly recommended that you obtain proof of postage as we cannot take responsibility for undelivered items. In the event of the loss of a returned item, it is the sender's responsibility to pursue a claim against the carrier.

Please ensure that your item is securely wrapped, pay the appropriate return postage charge, and enclose the original Packing Slip (found inside your parcel) with a note of the reason for return. If you have thrown this away, please ask us to email you a copy or enclose a note giving your name and address. Please send your item to:

Boys2Men, Big Yellow, 27 Rose Kiln Lane, Reading, Berkshire, RG2 0JZ

Refunds are made on the same or next working day that a return is received via the original method of payment.

• We appreciate that shoe boxes may become slightly damaged in transit, however, we cannot accept returns on items where the packaging has been written on, taped up, or in the case of clothing, where the bags are missing or have been excessively torn.

Exchanges

If you wish to exchange your item then please return your item by following the same procedure as above. We do not charge postage to send your replacement item to you, however, you must pay the postage costs for returning the item to us. When completing the reason for return on the packing slip, please indicate which item you would like to exchange for.

Faulty Items

In accordance with Distance Selling Regulations you have 7 days within which to accept that an item is suitable, as described and without defect. In the unlikely event that you find your item to be faulty, damaged or not as described, please contact us immediately to inform us of the problem. We will ask you to return the item and after inspection and confirmation that the item is faulty, damaged or not as described, we will replace/refund and reimburse your return postage costs to the value of 1st Class Royal Mail postage.