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Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
You may return any unopened goods, in original condition, which can be sold again "as new", within 14 days after the day of receipt of the goods. Customers are responsible for the delivery costs of returning the goods. Please email our Customer Care department firstname.lastname@example.org to arrange a return. No returns will be accepted or processed without a Return Materials Authorisation (RMA) number being issued by Workwear Den. You will be refunded in full (except for delivery charges) once the goods have been received and confirmed "as new". You will be liable for all administrative costs associated with the return of the goods, and this may well constitute a restocking fee which you will be advised of when arranging your return. Returns must be adequately packed and the RMA number clearly displayed without marking the original packaging. We do not accept returns after 14 days from the day of receipt of goods, or on goods which have been opened and cannot be sold again "as new."
Faulty Goods within 30 days
If there is a fault with your product you may return the product within 30 days of delivery for repair, replacement or refund. Please email our Customer Care department email@example.com to arrange a return.
Goods must be received by Workwear Den within 14 days of the RMA number being issued. Workwear Den will not be held liable for goods lost or damaged in transit. Customers are responsible for the delivery costs of returning goods. Any return found not to be defective or with faults caused by accident, neglect or misuse will incur a return freight charge.
When an item is to be replaced or refunded the goods must be in original packaging, and with all original boxes, packing materials, manuals, blank warranty cards and all other accessories and documentation provided by the manufacturer. Goods must be adequately packed and the RMA number clearly displayed without marking the original packaging.
Our promise to replace products or refund your money does not apply to faulty goods where the fault has been caused by accident, neglect or misuse.
This does not apply:
• To faults caused by accident, neglect or misuse.
• If you return the product to us without proof of purchase.
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Item location: London, United Kingdom
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