You are experiencing any issues with item you have purchased or ordered wrong part?
No worries, please read following information below. In case, if You would have any questions, please let us know!
We strive for Your Positive Evaluations in all fields, both before purchase and after warranty expires, so please be assured that this issue will be solved as soon as possible!
Please do not leave feedback or open the case before contacting us. We will prove that Customer Satisfaction is our main goal!
• To begin with, Customer should write eBay message to us and explain reason for return and indicate, if would like to receive replacement or refund. If that would help to understand issue, Customer could do few photos and send to our e-mail. You will be provided with address and instructions how to send it back. Thank you very much for your willingness to cooperate on this issue!
• If package is damaged during shipping process (Dead On Arrival), please refuse to sign for the package and it will be returned to us. This would allow you to save on shipping expenses and replacement procedure would take less time. Let us know about such issue as soon as possible, so we could react accordingly. If there is possibility, please provide with photos of damaged parcel.
• Please make sure to send back the same item you have received. All our parts are security marked, so they are easily recognizable. In case, if we would receive other item, refund or replacement won‘t be issued, we will have to send it back to you.
• In case of replacement, we would try to fix item first (if possible), if after repair item wouldn’t be working according to highest standards of quality, we would provide with new replacement or do a refund according to mutual agreement with Customer.
• Please keep in mind that items returned to us as: Faulty or Wrong orders will be checked and verified by our professional technicians. In case, if wrong item was bought or it isn’t faulty, additional charges (20% from item’s price) apply for administration & testing expenses. In such case, shipping expenses won’t be refunded (both for shipping to Customer and Customer’s expenses to send it back).
• In case, if we would receive incomplete returns (with opened original packaging, without all accessories / components, original packaging, with damaged accessories / components, etc.) and items damaged or affected by user or external environment, we may refuse to do a refund (even partial one) and send item back to Customer.
• In case, if it appears that item which was sent as faulty is working perfectly, Customer will have possibility to get it back, but will have to pay for shipping & handling charges.
• If item is found to be faulty within warranty period, we do a full refund (refund both item’s price and Seller’s shipping and handling expenses).
• In Customs Declaration Form please mark parcel you will send back as “Product for Return“.
• Item should be returned to us in the same condition it was when delivered to Customer.
• Customers who return their items by post have to pay for the postage of any items they return. Customers are responsible for the items until they reach us, therefore we recommend sending items back using registered post (with a tracking number). Although this option usually is more expensive, but in case if it would get lost on the way to us, we couldn’t provide you with a refund or replacement. We reserve up to 14 working days for doing a refund after receiving item back.
• In any case, charges paid by Customer to Customs office won’t be refunded.
• In case if item is software (or includes software), it must be returned with the software unopened.
• Seller won’t be responsible for any external losses related with this purchase (lost profits, etc.)
• Please include your eBay id, date of purchase, item number and reason for return. Parcels without such note will be handled longer due to additional time required to identify. Please contact us before returning items!