Delivery:
We try and ship everything out to you as soon as possible and as soon as payment has been cleared.
Normally:
If you have purchased an item before 4:30 PM Monday to Friday it will be Posted on the Same Day and you should get it on the next working day. The cut off time can be as late as 4:30 PM on some days, (depending on the last pick up by Royal Mail).
If you have purchased on Friday before 4:30 PM in the evening it will be Posted on the same day and it should arrive on Monday. If you have ordered after 4:30 PM on Friday, Saturday and Sunday, it will be Posted on Monday.
WE CANNOT BE HELD RESPONSIBLE FOR THE TIME IT TAKES BY ROYAL MAIL TO DELIVER YOUR ITEM/S. WE HAVE NO CONTROL ON HOW LONG IT TAKES FOR IT TO BE DELIVERED. But see our FEED BACKand you will find that 99.99% customers get the item THE NEXT DAY.
WHEN YOUR ITEM DOES NOT ARRIVE PLEASE BE AWARE THAT WE AND ROYAL MAIL HAVE A POLICY WHICH STATES
"Please wait for 15 working days (from the due date of delivery) before contacting us as we would not consider any item as lost until 15 working days have been elapsed. We allow the 15 working days for items to be returned to us if there may occur any delivery problems."
Please follow the below mentioned link in order to view the terms and conditions mentioned above about Royal Mail.
http://www.royalmail.com/portal/rm/jump3?catId=400144&mediaId=15500181
WE HAVE TO ABIDE BY THIS POLICY AND HOPE THAT YOU UNDERSTAND THAT THINGS DO GO MISSING IN TRANSIT AND WE CANNOT BE HELD RESPONSIBLE FOR THEM.
Shipping Charges:
We try our best to keep the delivery charges as low as possible.
When comparing prices we urge you to compare the "Total Delivered Price" This is to include the "Item cost + Delivery Cost" Plus compare our service and quality with others, and the after sales services as well.
Combine Shipping Charges:
Simply add all your items by clicking on buy it now button and then the total shipping charges with be displayed and you can make one payment for it. We do not offer cross shipping discount but you will still find out total prices to be still very competitive.
What about the item which is faulty when received and Returns & Replacement Warranty?:
We offer 3 Years Warranty, in which we can exchange / Replace item that is returned to us (At your OWN cost) and goes faulty within the Warranty duration. In case we are not able to replace the item due to any un avoidable reason, we will collect the item back and offer a refund.
What happen if the item goes faulty after the 14 days? any Returns Replacement Warranty?:
We offer 3 Year Warranty, we will exchange / Replace item that is returned to us (At your cost) and found to be faulty within the Year. In case we can not Replace it for whatever reason we will issue a refund.
14 Days Money Back:
We offer 14 days Money back guarantee, we will refund Subject to that you do not open the Packages, you will receive Full Refund when you return the item at your Cost. Please you must Retain ALL Original Packaging, the contents. We can not offer refund with them.
14 Days Money Back How do I return item?
(1) Go to this link and you will be explaned about the return procedure.
(2) Returned goods must be in their original packaging and in unused condition. Goods will not be refunded if the seal is broken or the item has been used.
(3) The item for refund, MUST be posted back to us on YOUR OWN Cost (Buyer has to pay for the postage in order to send it back)
(4) Once we receive the item we will refund you the amount (Please note we issue refund only on Saturday, so you have to wait until Saturday in order to check the refunded amount.)
Help and Contact us:
Please view our listing carefully to see if your question is answered. If you have further inquiries, Click Here to contact us
Question: Do you offer further Bulk Quantity Discount ??
Answer: Yes we do, we believe we offer already the lowest prices, if you can find other sellers from United Kingdom offering better prices contact us and we will see if we can beat it or Mach it at least. Currently offer a small discount for multiple purchases of filters, please see each listing for specific pricing information. But if the quantity is one then NO as our prices are already very low.
Question: Do you offer a postage discount for combined items?
Answer: Combines Postage discount is already built in our listing when you buy more then one it offer reduce postage for the same item. We often list the same item in Lots (Packs) for that please go to our shop and click on the left Hand category. We Believe we offer already the lowest prices, if you can find other sellers offering better prices contact us and we will see if we can beat it or Mach it at least. Currently offer a small discount for multiple purchases of filters, please see each listing for specific pricing information.
Question: Do you offer the "next day" delivery and if I am able to collect my order from you?
Answer: es as we post all goods on the same day provided if you have payed before 4:30 PM Friday, any order placed after 4:30 PM Friday (Including the ones placed on Saturdays & Sundays are Posted on Monday) most customers get it the Next day. Please see our feedback, what others say about our Delivery. And YES we do offer Collection – You can contact us for more information.
Question: What happens if my purchase fails to arrive?
Answer: Every chance must be given for the postal services to deliver the item – especially in busy periods such as Christmas. Products posted on the same Day from United Kingdom London to UK and Worldwide via Royal Mail First Class and for International Customers via International Airmail. For UK local customers, the item should arrive on the next working Day or the Day after, if not then call your LOCAL Sorting office as they may be holding that for you, but we suggest, that before calling them wait for at least 4 Working Days. Still if no Luck, please use our above "Contact us" link as we only reply to messages via our customer Message Board for the undelivered or delayed items as well as technical support issues.
International Customers before you contact us please wait for at least 7 working days although the item should arrive within 3 working days as we post from UK via International Airmail.
Question: My item is damaged on arrival – what do I do?
Answer: Please contact us on the day it arrives as a report of the damaged delivery. Every care is taken in packaging of your item especially in the quality of packaging, hardwearing of postage bags or parcels. Digital pictures of the damaged item will be required to proceed with your case.
Question: Do you offer worldwide shipping?
Answer: We do offer Worldwide shipping to the following countries:
United Kingdom, Austria, Australia, Belgium, Canada, Denmark, Finland, France, Germany, Croatia, Cyprus, Czech Republic, Estonia, Gibraltar, Italy, Slovakia, Slovenia, Spain, Iceland, Ireland, Japan, Luxembourg, Malta, Netherlands, Norway, Portugal, Sweden, Switzerland, United States. If your country is not in this list, please contact us before buy it as we may not be able to post the item to you. Please see this link for detail info.
We do not Post goods to Africa, Albania, Andorra, Belarus, Bosnia and Herzegovina, Brazil, Bulgaria, China, Hungary, India, Indonesia, Latvia, Liechtenstein, Lithuania, Macedonia, Malaysia, Moldova, Monaco, Poland, Pakistan, Romania, Russia and Russian Federation, San Marino, Ukraine, Vatican City State.
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Payment accepted via Paypal
