This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
We have a 30 day no quibble returns policy - if you decide you no longer require your order for any reason (or no reason at all) please just drop it back in the post to us along with a copy of your invoice and a covering letter and we'll issue you with a full refund. No hassles and no 'restocking' fees or any other fees at all. You will have to return the items at your own expense, though, and we do recommend that you use a signed for or tracked method of return. You do have a duty of care over the goods until they're returned to us, which includes them going missing in the post on the way back.
It goes without saying (although we'll say it anyway) that you do need to take care of the goods and maintain them in a reasonable condition if you think you're going to return them. For example, you can't chop five metres off a reel of ribbon or a roll of fabric and then decide to return the rest of it.
If items are delivered incorrectly due to an error on our part we will, of course, correct this promptly for you at our cost.