GENERAL INFORMATION APPLICABLE TO
ALL OUR LISTINGS
POSTAGE & DISPATCH TIMES
All our listing will be offered
with a minimum of FREE 1st Class Delivery as Standard – we always obtain
proof of postage.
Postage method can also be upgraded
to 1st Class Recorded (Signed For) Delivery or Special Delivery, which is
guaranteed to be delivered by 1pm (Subject to Royal Mail Delivery area’s and
T's & C's) The fee for upgrades does vary, but we try to keep the cost as
low as possible.
Where the order value is
high, we will, at our expense and discretion upgrade the postage method where
we feel appropriate.
- Combined Purchases - will be sent
by Special Delivery where one or more of the items has Special Delivery as
the selected Postage method. This also applies to Recorded Delivery. Please
note that if it is not financially viable to send all items by a higher level
of service we may at our discretion send some of the order by the original
We may under certain circumstances
choose to send your order by courier or another delivery method. This will
always equal or exceed the quoted delivery times.
We always dispatch orders
as quickly as possible, sometimes the same day.
Orders are always dispatched within
1 working Day of receiving payment!
NB : Very occasionally the shop may
display our 'On Holiday' Notification which will always be shown and will
include the date of our return.
N.B. Please note that although we
will always dispatch on the same or next working day! Delivery time is in the
hands of Royal Mail. If an item is not delivered within the Royal Mail
Delivery times quoted, and there is no available information online, (applicable
only to orders with a tracking Number) please contact your local sorting
office, as they can often answer your query and resolve the problem. Should
the sorting office not be able to resolve any issue, then please contact us,
we will do all we possibly can to assist you. A tracking number is
always uploaded for items which are sent by Recorded Delivery / Special
Delivery and date of dispatch is always uploaded for items sent by standard 1st Class Post with Proof of Postage.
. We cannot
guarantee delivery times for any method other than Special Delivery
- This is guaranteed by Royal Mail
to be delivered the Next Day by 1pm!
(Subject to Royal Mail Delivery
area's & T’s & C’s)
Recorded Delivery - 'Signed for' -
Is typically 1 Day - but this is NOT Guaranteed!
Please be aware that if you NEED an
order urgently, we would always recommend using the Special Delivery Service
to Guarantee that your order is Delivered the Day after Dispatch.
IF YOU REQUIRE YOUR ORDER EXTREMELY
URGENTLY AND REQUIRE AN EARLY MORNING DELIVERY, PLEASE CONTACT US
AT THE TIME YOU PLACE YOUR ORDER. WE CAN CONFIRM WHEN YOUR ITEM WILL
BE DISPATCHED AND ALSO OFFER A
QUOTE FOR ROYAL MAIL SPECIAL DELIVERY WITH GUARANTEED NEXT DAY DELIVERY
We are flexible and happy to help
if we can, if you have any queries at all please do not hesitate to contact
We really do care about our
Postal Costs are calculated for
posting within the UK.
FREE DELIVERY ONLY APPLIES TO UK
If you would like delivery to
somewhere other than the UK, please contact us to confirm that we can deliver
to your location and we can provide a quote for the P&P.
PAYMENT & STOCK ALLOCATION
immediate payment for all purchases. This enables us to allocate stock and
ship as quickly as possible. We do not make this a compulsory part of the
ordering process to allow easy check out for those purchasing multiple items.
NB: Orders are not allocated stock until payment is received. It is
therefore vital that you make payment as quickly as possible to ensure that
the stock is still available.
Stock is allocated on receipt of payment – not when an order is
If you experience any difficulty in making a payment then please
contact us, we are happy to work with you and communication is key in this
We really are happy to help you if we can.
If you have any
queries at all, please do not hesitate to contact us.
Upon receipt of goods if there is any aspect with which you are not
100% satisfied, please let us know and give us the opportunity to
If you do not receive your order, we request
that you let us know as soon as possible. Royal Mail class an item as lost
after 15 days. We request that you contact us at this time or sooner to let
us know that there is a problem. Prior to contacting us, we would highly
recommend that you contact your local Royal Mail delivery office as they can
We pride ourselves on our great service and will endeavour to ensure
that all our customers are happy with any order placed with us.
Buy with confidence.
We are a family business, and believe in providing a superior level of
service at all times.