Miss Outgoing Bubbly Festival Wellies (wide calf)

The Welly Shop offer a simple, hassle free returns and exchange policy. You can return any item within 30 days for any reason for an exchange. This is in addition to your statutory right to cancel the purchase in writing within 7 days. How to Return your Goods in 5 Simple Steps Step One: No need to call us, simply e-mail us at sales@thewellyshop.com with the Subject "Returning Goods" to advise us to expect the return and whether you would like a different size, product, store credit or a refund. It's best we have this in writing so we can confirm stock levels. Step Two: Use your order number as your returns reference (RMA) and return it to us with the returns form that came with your package within 14 days. Please include all the original packaging and take care not to stick address labels onto the box directly. Step Three: If you have ordered different sizes of the same product, please check the product you are returning matches the size on the inside. e.g. if you have bought sizes 5 and 6 boots, and are returning size 6, please check you are returning them it in the size 6 box otherwise we will have to repackage at your cost! Step Four Post the goods back to us at the following address The Welly Shop Returns Amethyst Group Building Unit 8, The Parkway Centrum 100 Burton on Trent Staffs DE14 2WL United Kingdom We recommend sending the boots recorded delivery or via a tracked service. Please include paperwork, the returns code and don't forget to email us with whether you would like a different size or a refund. Goods sent are at your own risk and we cannot take responsibility for goods lost in transit to us. Step Five: Once your return is received and inspected by the fulfillment centres (usually within 72 hours of receipt),your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.