I am also selling a Hello Kitty Sonic toothbrush too. Please see my other Moshi Monster items!
If your item develops a fault within 14 days of arriving, please get in contact with us via eBay. If you return your item for any other reason within 14 days from receipt we will refund you less the P&P as most Buy it now purchases are covered under the Distance Selling Regulations, which gives consumer buyers the right to cancel the purchase within 7 working days after the day they receive the item. Prior to any return please get in contact with us via eBay, so we can help you quickly and efficiently. We aim to deal with all e-mails on a 24-48hr turn around.Please note that you are responsible for the cost of return postage in any instance. We can only refund or replace items we actually receive back. To guarantee receipt you must return the item by a signed for service; this will provide you with a proof of receipt. All Returns are processed within 2 working days of receipt.
PRODUCTS MUST BE RETURNED WITHIN 7 DAYS OF PURCHASE IF FOUND TO BE FAULTY, IN COMPLETE AND ORIGINAL PACKAGING.WE WILL NOT BE ABLE TO SEND A REPLACEMENT ITEM, UNTIL WE RECEIVE THE FAULTY ONE AT OUR PREMISES.IF YOU HAVE THROWN PACKAGAING AWAY WE WILL NOT ACCEPT THE ITEM BACK SO PLEASE DO NOT ASK.
(Any customers who request refunds/exchanges without the return of the item will be reported to Ebay.)
Most deliveries are made through a tracked/insured courier to cut the cost for you and for peace of mind.
If sent by Royal mail, Proof of postage will be obtained from The Post Office so if an item goes missing a claim can be put in for compensation. If you would like an item sent first class or next day delivery please message me and we will send you an amended invoice to reflect the extra cost.
ROYAL MAIL WILL NOT ACCEPT A CLAIM FOR COMPENSATION UNTIL 15 WORKING DAYS HAVE PASSED. IF AN ITEM HAS NOT BEEN RECEIVED IN THIS TIME, PLEASE CONTACT US AND WE WILL FORWARD YOU THE PROOF OF POSTAGE TO CLAIM.
We dispatch our items within 1 working days unless the shop front states 'seller away.'We will message you with an expected date of dispatch. If you are not happy with the dispatch date, we can send you a cancellation request which you will need to accept to prevent an 'unpaid item case opened against you'
Many of our items are too large for your letterbox so if you're not in when the postman calls your item will be returned to your Local Sorting Office. Not all postmen leave cards so please check with your sorting office as parcels have been returned to me 'not collected' from The sorting Office.
Our couriers will attempt to deliver your parcel 3 times and may even leave in a secure location including with a neighbour. If you do not want your item left with a neihbour please specify. If after the 3rd attempt they cannot deliver, the item will be returned to us and postage will have to be paid again. If an incorrect address has been given and item returned to us, postage will have to be paid again.
Due to courier restriction, buyers in destinations and postcodes listed below are not classified as UK mainland therefore please contact us for postage quote:
The Islands of Scotland,Northern Ireland,Southern Ireland,Isle of Man,Isles of Scilly and Channel Islands
We welcome Overseas buyers-please contact us for a postage quote.
Please see my other items in My Ebay Shop-If you purchase more than one item, please request a total before you pay as i will always try and combine postage.
Please contact us if there are any problems with your purchase and I will do my best to resolve the issue. We would appreciate positive feedback and 5 star ratings but if you feel you cannot leave us this, please message me before leaving neutral/negative feedback
Please ensure you have read and understood my terms of purchase. Any customers who leave inappropriate feedback to include not adhering to the terms of purchase will be reported to Ebay and their feedback removed!
By submitting your bid, you'll be contractually committing to buy this item from the seller if you are the winning bidder.
By submitting your bid, you're committing to buy this item from the seller if you're the winning bidder. You've read and agree to the Global Shipping Programme terms and conditions - opens in a new window or tab. Import charges previously quoted are subject to change if you increase you maximum bid amount.
By clicking Confirm, you commit to buy this item from the seller if you are the winning bidder.
By clicking Confirm, you're committing to buy this item from the seller if you're the winning bidder and have read and agree to the Global Shipping Programme terms and conditions - opens in a new window or tab. Import charges previously quoted are subject to change if you increase your maximum bid amount.