All purchases will go through eBay secured checkout to ensure that your order is processed without any delays. After you have made your purchase you can either click on 'pay now' or follow the instructions in an automated email that you will receive shortly after your purchase. During the checkout, you can make an immediate payment by PayPal or select an alternative method of payment, and receive the necessary payment details.
We DO NOT accept payments by cheque. We can take payment by credit or debit card but not by American Express due to their high handling charges.
Please Note: If you have already marked payment as sent then you MUST mark as payment not sent otherwise the PAY NOW button will not be available.
We try our best to keep the delivery charge as low as possible. When comparing prices we urge you to compare the "Total Delivered Price" This is to include the "Item cost + Delivery Cost" Plus compare our service and quality with others also. And the after sales services as well.
We try and ship everything out to you as soon as possible and as soon as payment has been cleared.
Normally: If you have purchased an item before 4:30 PM Monday to Friday it will be Posted on the Same Day and you should get it on the next working day. The cut off time can be as late as 4:30 PM on some days, (depending on the last pick up by Royal Mail). If you have purchased on Friday before 4:30 PM in the evening it will be Posted on the same day and it should arrive on Monday. If you have ordered after 4:30 PM on Friday, Saturday and Sunday, it will be Posted on Monday.
Combine Shipping Charges: Simply add up all your items by clicking on buy it now button and then the total shipping charges will be displayed and you can make one payment for it. We do not offer cross shipping discount but you will still find out total prices very competitive.
Do not Post goods to
We do not Post goods to Africa, Albania, Andorra, Belarus, Bosnia and Herzegovina, Brazil, Bulgaria, China, Hungary, India, Indonesia, Latvia, Liechtenstein, Lithuania, Macedonia, Malaysia, Moldova, Monaco, Poland, Pakistan, Romania, Russia and Russian Federation, San Marino, Ukraine, Vatican City State.
Question: Do you offer worldwide shipping?
Answer: We do offer Worldwide shipping to the following countries United Kingdom, Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Gibraltar, Iceland, Ireland, Japan, Luxembourg, Malta, Netherlands, Norway, Portugal, Sweden, Switzerland, United States. If your country is not in this list, please contact us before buy it as we may not be able to post the item to you. Please see this link for detail info.
Question: Question: Do you offer further Bulk Quantity Discount ?
Answer: Yes we do, we believe we offer already the lowest prices, if you can find other sellers from United Kingdom offering better prices contact us and we will see if we can beat it or Match it at least. Currently offer a small discount for multiple purchases of filters, please see each listing for specific pricing information. But if the quantity is one then NO as our prices are already very low.
Question: Do you offer a postage discount for combined items?
Answer: Combines Postage discount is already built in our listings when you buy more then one it offers reduce postage for the same item. We often list the same item in Lots (Packs) for that please go to our shop and click on the left Hand category. We Believe we offer already the lowest prices, if you can find other sellers offering better prices contact us and we will see if we can beat it or Match it at least. Currently offer a small discount for multiple purchases of filters, please see each listing for specific pricing information.
Question: Do you offer "next day" delivery or can I collect my purchase from you?
Answer: Yes as we post all goods the same day providing you pay for it before 4:30PM, (Saturday and Sunday goods are Posted on Monday) most customers get it the Next day. Please see our feedback, what others says about our Delivery. Yes we do offer Collection ? Contact us for info.
Question: What happens if my purchase fails to arrive?
Answer: Every chance must be given for the postal services to deliver the item ? busy periods such as Christmas especially. Products posted same Day from United Kingdom London to UK and Worldwide via Royal Mail First Class and for International Customers via International Airmail, for UK the item should arrive the next working Day or the Day after, if not then call your LOCAL Sorting office as they may be holding that for you, but we suggest, that before call them at least wait 4 Working Days, If no Luck please use our above contact us link as we only reply to messages via our customer Message Board for Non Delivery, Tech support issue. International Customers before you contact us please wait at least 7 working days although the item should arrive within 3 working days as we post from UK via International Airmail.
Question: My item is damaged on arrival ? what do I do?
Answer: Please contact us the day it arrives to report a damaged delivery. Every care is taken in packaging your item securely in quality, hardwearing postage bags or parcels. If you can please take a picture of the damage item and email it to us
Warranty What about the item which proves to be faulty on arrival? Is there any Returns, Replacement & Warranty policy? We offer 3 years Warranty, we will exchange / Replace item that is returned to us (At your own cost) and which proves to be faulty within 3 Years. In case we can not Replace it due to unavoidable reasons, we will issue a refund.
Money Back 14 Days Money Back Guarantee:
We offer 14 days Money back
guarantee, we will offer refund Subject to that you don't open the Packaging, you will receive Full Refund when you return the item at your Own Cost. Please you must Retain ALL Original Packaging and the contents. We can not offer refund without them. 14 Days Money Back How do I return the item? (1)
Go to this link
which will explain in details how to Return the item. (2)
Returned goods must be in their original packaging and unused condition. Goods will not be refunded if the seal is broken or it has been used. (3)
The item for the refund MUST be posted back to us on YOUR OWN Cost (Buyer's pay for the postage to send it back) (4)
Once we receive the item, we will refund you the amount (Please note we issue refund only on Saturday, so you would need to wait for Saturday before you check the refunded amount).
In case you need to contact us via email, please feel free to contact us via eBay message system or you may call us on 020 3468 5914 or 020 3468 5915. We aim to reply within 30 minutes of your email during our Working hours 8AM to 8PM, please do take into account our Lunch and 2 tea breaks, OR Click Here to contact us