We want you to be happy with your purchase. We pride ourselves on our customer service and you can call us Monday to Friday, 9AM - 5PM on 01954 263 173 and we will do our utmost to help you.
The following terms of sale apply:
1. Please pay for your item promptly.
If there is any problem with paying for your item, please contact us and let us know what is happening. If you do not contact us or respond to our reminder emails, we will be forced to inform eBay that you are a non-paying bidder, which will negatively affect your feedback.
2. Please check your item before accepting delivery.
When your item is delivered, please check your item before accepting it. If it is damaged please refuse the item and call us on 01954 263 173. We may not be able to replace or refund your item if you do not refuse it.
3. We accept returns within 14 days (unused items only).
If your product is unwanted you can return it to us as long as you return the item unused and in it's original packaging. You will need to pay your own return postage costs.
4. We offer a 12 month back to base warranty (manufacturing defects only).
Our back to base warranty lasts for 12 months but only covers manufacturing defects. We reserve the right to either send out a replacement part or have your item returned for repair, replacement or refund at our own discretion. If an item does have to be returned under our back to base warranty you will be responsible for the cost of delivery to and from our Cambridgeshire depot.
If your item breaks due to wear and tear or accidental damage, please call or email us - we may be able to help.
5. We're sorry but delivery costs are non-refundable.
We can only issue refunds for the cost of the item; we do not refund delivery costs.
If you have any problems, please let us know so we can resolve it before leaving negative feedback.want you to be happy with your purchase.
Returns are accepted within 14 days if your product is unwanted as long as you return the item unused and in it's original packagaing, however you will need to pay your own return postage costs.
We offer a 12 month back to base warranty on this product. If it breaks due to a manufacturing defect, we will repair the item for you free of charge. You will be responsible for paying the cost of postage to our depot and arranging collection from our depot.
If you have any problems, please let us know so we can resolve it before leaving negative feedback.
You can contact us between 9am and 5pm, Monday to Friday on 01954 263 173 or 07402076200 and we will be happy to answer any questions or solve any problems you might have.