we only accept PayPal payments. Make sure you have a PayPal account and funds available in the account before placing your order. If you place an order and cannot pay within 3 days with PayPal, then our system will open an "unpaid item dispute" and you may lose the right to purchase from us in the future.
Ship to worldwide.
After FULL payment has been received, goods will be sent out within 3 business days.
Delivery may take approximately 7-14 days to US, Canada,
Shipments to Europe countries may take 1-3 weeks to arrive depending on many factors. Your country may choose to hold the package in customs
longer than normal. We suggest that if you have not received your item after 2 weeks that you contact your local postal or customs office to inquire if your
package is being held. In some rare cases packages can take substantially longer- which we have no control over. If you have not received your item within
8 weeks we will consider it a lost package and work with you to provide a replacement or refund at that point.
Your satisfaciton is our priority. We do accept returns. We will exchange size/color when possible. The item must be returned to us in new condition, we must be able to resell it as new. Please contact us within 14 days of receipt of product for return instructions. Refunds will be given via your original payment method.
Shipping is not refundable.
Some items are sold "as is - no return." This will be clearly stated in the listing. We will not accept returns on those items.
We include a commercial invoice with every shipment showing the amount you paid for your items (not including the shipping cost). In most cases your country will charge you customs, duties, and/or taxes on your purchase. You are 100% responsible for these charges and we do not control these at all. Under no circumstances will we mark items as "gift" or at a lower value than what you paid. Requests to do this will be ignored.
Many of the items we sell come with a manufacturer warranty. When there is a manufacturer warranty we try to include that information in the listing.
We will warranty bicycle frames without manufacturer warranty for 30 days. This covers failure from normal use.
Some items are sold "as is no return", that will be clearly stated in the listing. We will not warranty those items.
If you are shopping with TW Cycling Outlet, you will be pleased to know we have customer service advisers ready to answer any queries regarding help understanding product information / general Q&A’s, translations of order emails and more. We aim to respond to all queries as quickly and as thoroughly as possible.