We are a family run business that strongly believes in a fast,friendly,efficient service and good value for money.We pride ourselves on our customer care and after sales service.
We soley trade in the U.K so put all our time and effort into making sure your buying experience with us is as enjoyable and efficient as possible.
Items are posted same day if ordered and payment is made before 3.00pm (excluding weekends or bank holidays) if after 3.00pm items are posted the next day.
We use Royal Mail/Parcelforce for posting all our smaller items and main couriers for larger items.
We get proof of postage on small items and recorded or tracked delivery on larger more expensive items.
As unfortunately sometimes items do get lost in the post or damaged don't worry just contact us through ebay messages and we will be happy to send a replacement if possible.
If a replacement isn't available or you do not want to wait for one a full refund will be given.
We offer a no quibble service. If your not happy with your purchase neither are we! You may return your item within 14 days of receipt undamaged in its original packaging for a full refund.
If the item has become faulty just conact us through ebay messages and a free replacement will be sent or if you wish to return it a full refund will be given upon receiving the faulty item back.
We want EVERY customer to be happy with every part of the service we give on ebay so if there is a problem just contact us through ebay messages and we will do all we can to resolve the problem.
We leave feedback upon receiving yours because then we know you are happy with every aspect of your buying experience with us.
We conform to all ebay regulations ie bidding,selling and returns.If you bid for an item and change your mind before making payment or bid by mistake you have the right to cancel your bid at anytime.
Thank you for taking the time to look at our listings and ebay shop and a big thank you to all of you in the ebay community who have helped Calways Direct grow as a business on ebay.
Happy bidding everyone!