Invoices - All our invoices are sent automatically to your eBay email address as a .pdf file. We do not send any paper invoices unless requested. All invoices show VAT separately where applicable. All non-EU shipments need to display the correct value of the item - you are responsible for any local import tax/duty applicable to your country. We cannot mark any items as a gift.
What is included? Unless mentioned in the description, there will be no other parts provided - E.g. motherboards will not be supplied with riser boards, memory, processors or anything else - what you see in the photo is what you will recieve. It is always recommended to download the latest drivers from the manufacturer's site, we may be able to assist with locating drivers if necessary although do not guarantee this as a condition of s. We do not provide any used power cables with any equipment. Complete systems will come without any operating system loaded unless mentioned in the listing.
Payment - We only accept PayPal for all eBay purchases with the exception of large orders out our discretion where we may accept bank transfer. If you want any order combining, please use the eBay messaging system to request a combined shipment price. PayPal e-cheques can take a considerable time to clear (often this runs into weeks rather than days) if your paypal payment is showing as pending, then this is usually the case - please contact us via ebay's messaging system if you wish to cancel this type of payment and pay by alternative methods.
VAT - all prices shown are fully inclusive of any UK tax where applicable. The price you see is the price that you will pay - there will be no surcharges, however, you may still be responsible for your local import tax for orders sent outside of the EC.
Questions - If you have any questions about our existing stock, potential stock, payment, shipping or indeed anything else relevent to purchasing through sparespeople.com then do not hesitate to get in touch via the eBay messaging interface. We also welcome any messages about what we could do to improve our service or to let us know any special requirements you have relating to your order with us. We only have the facility to answer questions in English although will be happy to try using a translator where necessary.
Feedback and Seller Ratings - We always leave positive feedback once an item is paid for - please let us know before leaving negative or neutral feedback, and if you intend to give less than 5 stars in any category. This will help us improve our service. Please also try to consider that once an item has been sent using Royal Mail, it's out of our control, and not really our fault if it takes an extra day or so to reach you.
Data Protection - We never share any information with any third parties, and any data we hold about you is to allow us to process your order and comply with any legal regulations. We do not store any payment method information in any of our systems. If a machine is returned to us with personal data on board we have the facility to degauss the hard disk drives or perform a 3 pass wipe to remove said data.
Shipping - Most UK orders are free shipping, however there may be a delivery surcharge for heavier items sent to the Highlands of Scotland, Northern Ireland, or any Islands. This will only apply to combined orders over 2kgs including packaging. The rate for European and worldwide orders is shown in the eBay shipping tab. eBay doesn't always show all the countries available - if your country is not shown, then the USA rate usually applies for shipping.