14 Days Returns & Exchange Guarantee
We are proud to offer an easy no-quibble refund service.
If we have made a mistake in your order, please contact us so we can resolve the issue immediately. We are happy to resolve the problem quickly and efficiently.
If you think we’ve sent you the wrong item or size, please double check the full description in the listing, including the UK size before requesting a return. If you have incorrectly ordered the wrong item we can exchange the item subject to stock availability, however additional postage charges may apply.
For all items, you have the right to return your goods within 14 days of receiving them. However, this right does not apply to items that have been altered upon request, have missing labels, or show signs of being used.
If you wish to return goods using this right, you need to inform us within 7 days of receiving the goods. You must take reasonable care of the goods and immediately return them at your own expense.
To return an item(s) for a refund you must register your return in eBay’s return facility by following these simple steps:
Go to "My eBay" and click "Purchase History" under the Buy tab.
Select "Return this item" from the pull-down menu, under the Actions column, and follow the instructions.
We do advise you to send your parcel back to us using a tracking service i.e. 2nd Class Recorded Delivery. This service will provide you with a tracking number which will help you track your parcel.
We cannot accept any responsibility for items lost or delayed in the post and we are unable to process any refunds or exchanges without the original item back.
Once we have received the item(s), and checked the condition is satisfactory, we will refund your purchase within 24 hours of receipt. If we encounter any problems, we will notify you as soon as possible.
The easiest and simplest way to exchange the item(s) is for you to purchase the exchange item(s) you require and we will send this to you. Meanwhile, follow the refunds procedure above making sure the item(s) being returned is sent back to us in its original condition. As soon as we receive the item(s) and have checked the condition, we will refund you within 24 hours.