Please view our listing carefully to see if your question is answered. If you have further inquiries, Click Here to contact us.
Since PayPal is the fastest and safest way for both buyer and seller, we accept PayPal ONLY.
All items will be shipped to Buyer's Paypal Address. Please confirm that you have a paypal account with a confirmed address before purchase.
For eCheck Payment, we will dispatch the item until eCheck has cleared, it needs several days.
We post our items by Royal Mail 1st class (From Monday to Friday), normally you will receive it within 2-4 working days(Within UK) after we post, but sometimes Royal Mail may delay the delivery time. So we can’t guarantee the delivery date, if you need it urgent, please contact us for the special delivery with extra postage.
It will take about 8-10 working days to reach you within Europe , it may be a little longer in some remote area.
All items will be sent out from our UK warehouse.
Question: What happens if my item fails to arrive?
Answer: Every chance must be given for the postal services to deliver the item – busy periods such as Christmas especially. Products posted in 24 Hours from United Kingdom Birmingham to UK and Worldwide via Royal Mail 1st Class and for International Customer via International Airmail, for UK the item should arrive in 2 - 4 working days, if not then call your LOCAL Sorting office as they may be holding that for you, But we suggest, that before call them at least wait 5 Working Days, If no Luck please contact us
Sorry, we do not Post goods to Africa, Albania, Andorra, Belarus, Bosnia and Herzegovina, Brazil, Bulgaria, China, Croatia, Cyprus, Czech Republic, Estonia, Gibraltar, Hungary, India, Indonesia, Italy, Latvia, Liechtenstein, Lithuania, Macedonia, Malaysia, Moldova, Monaco, Poland, Pakistan, Romania, Russia and Russian Federation, San Marino, Slovakia, Slovenia, Spain, Ukraine, Vatican City State.
* Return Policy:
We offer a 14 days return guarantee on all our listings. We want you to enjoy your buying from our shop so we will do all we can to make it so. Most of items we sell have one year warranty. If the products we supply fail prematurely because of the manufacturing defect, we will give you an appropriate remedy, you can choose replacement or refund.
Question: My item is damaged on arrival – what should I do?
Answer: Please contact us the day it arrives to report a damaged delivery. Every care is taken in packaging your item securely in quality, hardwearing postage bags or parcels. If you can please take a picture of the damage item and email it to us.
* Contact us:
We care about every buyer we do business with. If you have any questions, please feel free to contact us by email via eBay and we are glad to help you. Please contact us before you leave any negative feedback or low DSR. We will try our best to reply to your question as soon as possible. Since our customer service staff have to handle large volume of emails every day, Please allow 24 business hours for us to response.
If you can't receive our message, please check your Ebay message OR E-mail.
Feedback is important to all of us participating on eBay. We'll leave you positive feedback after receiving your payment and we sincerely hope that you could leave us positive one as well as FULL DSR Scores if you take the purchase to be a nice experience.
If you are satisfied with our service, please rate the DSR on eBay with "Perfect 5 Stars" and leave us positive feedback. (When you rate the shipping time part please take international transit into consideration.) Your recognition will make us more confident to develop business and serve you better.
Our goal is to make sure you are a happy buyer and pleasant shopping with us. Please email us before leaving any 1 or 2 ratings, negative feedback, open any dispute or case. We understand the concerns and frustrations you might have, and will do our endeavor to resolve the issues. Please give us the opportunity to resolve any problem.