We hope that you will be happy with your DMD purchase. However if you need to return any item we will happily refund or exchange it, provided it is within 7 days of delivery, in its original packaging and with proof of purchase.
Upon receipt of the goods, if you require to return or exchange the products you will be personally responsible for the return delivery incurring any delivery costs. We recommend that you pay for a tracked/signed delivery for your protection.
Discount Mobility Direct reserves the right to charge for repair, replacement or repackaging of any products not returned in their original condition. This charge may include the cost of parts, materials, packaging, labour and any subsequent loss to Discount Mobility Direct. All orders that are returned will be subject to a 15% administration and handling charge unless otherwise agreed with a member of our Customer Services Team.
Customers who wish to return goods which required specific skilled set up with an engineered delivery. Power Chairs, Riser Recliner Chairs, Adjustable Beds and Mobility Scooters will only have 80% of the total value of the purchase price refunded, this is due to the costs incurred by Discount Mobility Direct to arrange for an engineer to call and dismantle the product.
If you decide that you do not want any item that we have delivered, we are happy to offer you an exchange or refund within 7 days of delivery. Any item must be returned unused in its original packaging along with the instruction manual and a copy of your invoice (as proof of purchase).
If you purchase a product online which is found to be faulty we will (depending on the item) supply a replacement product, arrange for a repair or give you a refund of the purchase price as appropriate. Should a fault occur after the initial 28 days, we will resolve your concern in accordance with current consumer protection legislation.
We will endeavour to process returns within 14 working days of receipt.
You can contact DMD Direct by email at customerservices @ discountmobilitydirect.co.uk
or call 01245 850 798 between the hours of 9am-5pm Monday to Friday.
We value our customers and want them to have the best possible experience when dealing with us; if you are unhappy with your purchase please let us know so we can resolve your problem before you leave bad feedback. We have a dedicated eBay team working towards 100% customer satisfaction.
This does not affect your statutory rights.