Please read this policy completely before returning an item.
Please DO NOT return an item without contacting us first. This will help us process your refund/replacement.
If you paid by PayPal please use the eBay returns flow to return an item. You will find full details at http://pages.ebay.co.uk/help/buy/return-item.html
When using the eBay Returns System- Please ensure you fill in the Notes box with details of the reason(s) for return.
Please include a note with your return with your name and eBay user ID and a contact telephone number.
Your Right to Cancel
• You must advise us your wish to cancel within 14 days of the date of delivery via the 'Ask Seller a Question' link on the item listing.
• We will reply within 1 working day via the eBay messaging system to advise the returns process and address. Please do not return the item until you have heard from us.
• Returned items must be complete in unused condition and in the original packaging.
• We will acknowledge receipt of the returned item by email to your registered email address.
• A full refund of the item will be made by the original payment method within 30 days.
• You are responsible for return shipping costs and insurance.
o You must advise us that you are returning your order as soon as it develops a fault via the 'Ask Seller a Question' link on the item listing.
o If the fault has been reported within 14 days of receipt we will advise our Freepost returns address via email or at our discretion we may arrange to collect or replace the item. Where an item is returned after 14 days for any reason we will not refund the cost of return postage.
o Should an item become faulty after 30 days of purchase but within the warranty period we will at our discretion offer a replacement or liase with the manufacturer on your behalf to resolve the issue.
o All replacements are subject to stock availability at the time of processing.
What is not covered:
Normal wear and tear caused by use in accordance with the operating instructions. Accidental damage, faults caused by: improper use, abnormal environmental conditions (including frost damage), insufficient maintenance, careless operation or handling of the product.
Use of the product for anything other than it’s normal purposes.
Change or modification of the product in any way.
Claims, other than the right to correction of faults with the product covered by these conditions.
If you have received an incorrect product please accept our apologies and let us know asap via the 'Ask Seller a Question' link on the item listing.
We will arrange to advise our freepost returns address and send a replacement as soon as possible..
Item Not Received
Please be aware that we do not offer refunds for items not received unless we are out of stock of that item. Where an item is lost during delivery we will dispatch a replacement product following confirmation from you that you have made some simple checks with your local Royal Mail delivery office.
The above policies do not affect your statutory rights.
Please ensure that your return is made via an insured and tracked service in case of loss or damage in transit. You should also ensure that you include details of your name, address, contact number and eBay item number.
Where we have advised you of our Freepost address and you choose not to use it we will not refund your return postage costs under any circumstances.