MAX PRO RESERVES THE RIGHT NOT TO ACCEPT ANY RETURNS AFTER SEAL IS BROKEN OR REMOVED. MAKE SURE YOU ARE 100% SURE OF THE ITEM ORDERED ONLINE BEFORE OPENING OR USING IT. WE ARE NOT RESPONSIBLE FOR MIXED INFORMATION THAT YOU MIGHT HAVE ABOUT THE ITEM YOU ORDERED CAUSING YOU TO OPEN THE ITEM, USE IT AND THEN CHANGE YOUR MIND. YOU MUST RETURN SEALED ITEMS ONLY WITHIN 3 DAYS. OPEN ITEMS WOULD NOT BE ACCEPTABLE AND REFUNDS WOULD BE DENIED. POSTAGE AND HANDLING CHARGES ARE NON-REFUNDABLE; In the case of free shipping, a flat postage rate of £15 per package is deducted from the refund. SEALED ITEMS: Returns must be done within 3-days from receipt. DEFECTIVE ITEMS: *YOU SHOULD CONTACT US FIRST WITHIN 3 DAYS OF RECEIPT NOTIFIYING US OF THE PROBLEM to REQUEST A RMA NUMBER. *ONCE RMA NUMBER IS ASSIGNED ITEMS MUST REACH US WITHIN 10 DAYS FROM DAY OF RECEIPT. *ANY DEFFECTIVE ITEMS AFTER 10 DAYS MUST BE HANDLED DIRECTLY WITH MANUFACTURER. IF ITEMS IS DEFFECTIVE: Soiled, water damaged, mishandled, and missing parts, items ARE NOT ACCEPTABLE. MAX PRO reserves the right to refuse any returns not meeting any or all of these requirements. We also record the serial numbers of all items we sell and have the right to refuse an item if it doesn't match the serial number that we sent you. It is recommended that you use a shipping method that has a tracking option. Please insure the package for the full merchandise value and return all promotional materials, accessories, manuals, etc. that were included with the original shipment.