If you require assistance or have any comments or suggestions regarding the site and our service, please email us through the link at the top of the page.
We aim to respond to your email within 1 working day.
The team will be able to assist you Monday to Friday, 8:30am to 6pm, excluding Bank Holidays, and between 10am and 2pm on Saturdays and Sundays.
PublicDesire Customer Service
If you would like to speak to our customer service department, please call 0161 877 1040.
The department is open Monday to Friday, 9am to 5pm, excluding Bank Holidays.
PublicDesire Head Office Address
Please complete the eBay checkout fully within 3 days of the auction/fixed price closing date. Payment is requested within 7 days. We will keep you informed of your purchase progress via email! Please contact me for cheque payment details.
Deliveries are sent by Royal Mail Tracked. We aim to post the goods the same or the next working day after the payment has been received.
Royal Mail Tracked provides you with four points of tracking throughout the delivery. If you are unavailable to accept the delivered package, it will be returned to your local Royal Mail sorting office. You can now leave a note to instruct the Postman to leave the parcel in a Safeplace. If the item has not been collected within 3 weeks the package will be returned back to us. We will then require you to repay the original postage cost of the item, or a refund will be given less the postage costs. In the unlikely event that you do not receive your goods a full refund or an exchange will be given, postage is recorded and therefore we should be able to trace the goods.
You may return an item for any reason for either a refund or exchange.
All we ask is the returns must be within 14 days of delivery the goods are returned in the exact same condition they were sent. Please email us so we can expect delivery stating your purchase and reason and include your invoice number in your returns package to speed your refund. We will refund delivery costs if the goods are faulty but for all other returns we cannot refund delivery costs.
All of our goods are checked to ensure you receive a perfect product.
By submitting your bid, you'll be contractually committing to buy this item from the seller if you are the winning bidder.
By submitting your bid, you're committing to buy this item from the seller if you're the winning bidder. You've read and agree to the Global Postage Programme terms and conditions - opens in a new window or tab. Import charges previously quoted are subject to change if you increase you maximum bid amount.
By clicking Confirm, you commit to buy this item from the seller if you are the winning bidder.
By clicking Confirm, you're committing to buy this item from the seller if you're the winning bidder and have read and agree to the Global Postage Programme terms and conditions - opens in a new window or tab. Import charges previously quoted are subject to change if you increase your maximum bid amount.