Items must always be returned as supplied with original packaging in all cases. If a product has been damaged our terms do not apply, BUT if you inform us from the start we will do all we can to help repair or replace. TRADE PURCHASES: Please note ALL trade purchase returns for refund will incur a restocking fee of 7.5% without exception. If the return is for an upgrade or alternative model then the restocking fee is waived subject to condition. RETURNING AN ITEM: CANCELLED ORDERS & NO LONGER REQUIRED GOODS No post refund applies. Where an item is to be returned for refund due to no longer being required and within the cancellation period of 7 working days (from date of delivery) time frame, then the customer must meet all return transport costs. If items are returned as 'unwanted' and appear to be in a second hand condition then we reserve the right to deduct a 7.5% restocking fee. RETURNING AN ITEM: FAULTY GOODS WITHIN 28 DAYS OF RECEIPT · Post refund applies see below - Note maximum refund £3.99. If you purchase an item from DST and it does not work upon arrival or becomes faulty within 28 days of receipt, you are legally entitled to a full refund or replacement but you must report it to DST within 28 days of receipt. If the item is not found to have a fault upon our inspection, we will charge an inspection fee of 5% of the items value and all delivery charges incurred by us in collecting and then returning the item to you, which must be paid before the goods can be released. Return post costs will only be refunded providing a receipt is included with the item and you have used our specified method of return, which will be advised upon request for an RTS number. Please read below carefully: Return post costs are limited to £3.99 maximum and will only be refunded providing a receipt is included with the item and you have a valid RTS number. RETURNING AN ITEM: FAULTY GOODS AFTER 28 DAYS FROM RECEIPT A warranty repair or exchange is offered for most faulty goods purchased from DST/ Home-Phones which you have had for more than 28 days. Postage costs for return of the faulty item after 28 days is the responsibilty of the customer. When we accept return of an item for repair, we will confirm the fault and send the goods back to the relevant manufacturer or distributor. You need to contact us to request an RTS number. If the item is not found to have a fault upon our inspection, we will charge an inspection fee of 5% of the items value and a return delivery charge, which must be paid before the goods can be returned to the customer. RETURNING AN ITEM: DAMAGED IN TRANSIT You must notify DST of any items damaged in transit within 1 day of delivery. Claims for transit damage cannot be accepted after this period. Please contact us to request a returns number explaining the problem and the nature of the damage. We will then arrange to refund or replace as you wish. ALL RETURNS For a full refund to be made, all returned items must be in a 'Saleable' condition. For example an item being returned as not required should still be with its original packaging. Goods being returned as not required should not have been used. For faulty items the original packaging materials should be used to protect the item from any damage during return transit, as any further damage occurring during return transit caused by inadequate packaging will result in a charge being deducted from any refund due, to the value of correcting said damage. REFUNDS Refunds will be given up to 7 working days from date of delivery for unwanted goods and up to 28 days from date of delivery for faulty goods if a repair or replacement is not possible. After this time; a replacement, alternative product or credit note will be given. Refunds after 28 days will only be issued at the discretion of DST UK Ltd and may be subject to deductions dependent on usage. All refunds will be made no later than 28 working days after the first notification of the cancellation of the order or for returns within 14 working days of receipt of the returned items providing all terms have been met. WARRANTY TERMS All items NOT EXCEPTED ABOVE and supplied by ourselves include a 12-month return to base warranty providing that the following terms are met:- 1. The item is only used in the manner it is designed to be used. 2. No signs of misuse are present. 3. For all hardware items, no external casings or covers have been removed. 4. All requirements for use detailed in any literature supplied are complied with. Any breaches of the above terms will cause immediate cessation of all warranty rights. Your statutory rights are in no way affected by any of the above Terms & Conditions. E&OE.