Payment Information: We accept Paypal, postal orders or personal cheques or credit or debit cards. Please make cheques or postal orders payable to HOMECARE ESSENTIALS and send to Paddock View, 10a Denton Village, Peterborough, PE7 3SD.

Collection always welcome

- when you can meet Margo the village Donkey in the paddock next to our car park!

 

  Postage will always be combined on multiple purchases to a maximum postage of £5.95. Make your selections and we will send you a revised invoice. However the easiest way to deal with postage is to spend over £60 in my shop and we will pay the postage for you! 

PLEASE NOTE: Due to the limitations of the eBay system p+p will not automatically combine to a maximum of £5.95 or FREE over £60 - please request an invoice from us and we will do the rest. IMPORTANT: Free p+p on orders over £60 DOES NOT apply to deliveries to Northern Ireland, Highlands of Scotland, Scottish Islands, Isle of Wight, Isle of Man, Guernsey, Jersey and Scilly Isles. This is because our carriers charge us a surcharge for these areas. Ebay should automatically apply a postage surcharge where applicable - PLEASE contact us on 01733 241960 if you have any queries. We will always do our best to ship the items at the best price we can.

How long do I have to wait for my order to arrive? Delivery of your products should be made within 2-5 working days of purchase.

You will receive e-mail confirmation when your order has been despatched. If the item is via Royal Mail please look out for the package as it may be too big to fit through a letterbox and may need to be collected from your local Post Office or Royal Mail Depot.

If the order has been despatched via Citylink you will receive a consignment number which can be used to track the order online at http://www.city-link.co.uk

 Please use the Citylink tracking service or contact your local Post Office or Sorting Office prior to contacting Homecare Essentials about the non-delivery on your order.

Non-Delivery of items must be reported to us within 7 days of the expected delivery date. All online orders are e-mailed a despatch confirmation to the e-mail address given when the order was placed and all phone orders will be given an indication of expected delivery date when placing the order. Failure to notify us of a non-receipt of order within 7 days of the expected delivery date may result in any claim being invalid.

Can I specify a day or time for delivery? We will always do our best to get the order to you when you want it. If you have any particular requirements please call us. Timed deliveries and Guaranteed Next Day Services and Saturday Morning Deliveries are all available at an additional cost and can be organised by contacting us.

Do I have to sign for my parcel? Not necessarily. Unless otherwise stated, we can leave it in the shed, with your neighbour, behind a plant pot... just tell us where you'd like us to leave it and we'll do our best. You can do this by entering the delivery instructions when paying us by PayPal or call us on 01733 241960.

What if I am out when the courier tries to deliver? Unless otherwise stated, they will leave a note explaining that they tried to deliver your parcel and what will happen next. Can I send my parcel to a different address? Yes - just put the address details in as you checkout.

Be sure to add me to your favourites list