Shipping ChargesShipping to EU Countries also available; if the Country you require is not already shown then please contact us for pricing through either the eBay ask a question facility or by email direct to firstname.lastname@example.org.
For orders paid by 2pm Monday to Friday we almost always despatch the same day. We also despatch the vast majority of orders the same day if paid by 5pm but please understand that guaranteed despatch is dependent on our workload, Parcelforce and Royal Mail collection times which may vary, and that there are no unanswered order queries or questions from us to you.
Shipping or postage for all destinations outside of the U.K. not shown are available on request.
Certain stock lines are held at alternate locations which may take up to two hours to make available at our collection address. Please therefore ensure that you telephone 01747 850501 first to avoid being kept waiting and to ensure that your purchased product is made available to the sales counter area from our warehouse in time for your intended collection time. Collections may be made from our company warehouse and trade counter/showroom at Cougar Computers Ltd, Unit 10c Wincombe Business Park, Shaftesbury, SP7 9QJ by arrangement Monday to Friday 10am to 1pm, 2pm to 5pm (closed for collections Wednesdays sorry).
Warranty Terms & Conditions
Standard warranty terms are 12 months from date of purchase
In the unlikely case of experiencing what you think may be a defect or fault, please contact us first so that we may fully assist. If a product return is required, please return the complete product to us as received together with an accurate failure description plus proof of purchase and all accessories as originally supplied.
During the warranty period you will receive a replacement product from us if available.
For missing accessories such as manuals or other items, please email or telephone 01747 850501.
Warranty will be void in all cases of opened products, physical damage, misuse, modification, repair by unauthorised persons, carelessness, and using the product for purpose other than its intended use.
Exclusions of warranty
Damage caused by accidents or disasters, such as fire, flood, earthquake, war, vandalism or theft.
Incompatibility with other hardware/software not defined as minimum system requirements.
Accessories such as batteries, fuses, bulbs.
In no event shall we or the manufacturer be liable for any consequential or incidental damages, including any loss of business profits or any other commercial damages arising out of the use of its product.
International/Non EU Buyers – Please Note:
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional P&P charges.
We do not mark merchandise values below value or mark items as "gifts" - International government regulations prohibit such behaviour.