1. We accept PayPal & Credit cards only.
2. Payment must be fulfilled within 14 days once you add item(s) to the basket.
1. We do not combine postage.
2. Important Note: Royal Mail 1st Class postage will usually arrive within 1-3 working days, the date shown in eBay has been put up by eBay and not us and is based on their estimates.
3. All items will be shipped out within 48 hours after your payment is Cleared. Orders placed on weekends or public holidays will be sent out on the next working day. We take great care in packaging securely so that item will arrive safe and sound to your doorstep. The estimated Delivery time is provided by post office for reference only. Depending on your location & shipping way you selected, the delivery time will be around 2~8 business days in United Kingdom (But Except the Peak Period of Xmas or Royal Mail Strikes). Depends on your local customs and your local post service, international orders arrive between 5~14 business days.
4. Even if you successfully submitted the order, the order also indicate the expected delivery date, but it may still can not be shipped due to inventory shortage, or other unpredictable factors. Please forgive us.
5. Due to royal mail or other courier's reasons, reject to receive item = item lost. This will lead to unnecessary losses to both of us. If the item you received is not your liked, or incorrect item, please first sign it, then contact us, we will provide a good solution to your satisfaction, thanks for your attention and understanding !
6. Please make sure the shipping address you typed is Correct and Intact, please also leave your Phone Number when place the order. We are Not responsible for Package Lose due to Wrong / undeliverable address.
7. PO BOX address users please Avoid to choose Express delivery due to their policy.
8. Shipping by "other 48/24 hour courier", we need to charge extra postage if the shipping address is in the following far and remote areas:
Scottish Highlands, Scottish Islands, Channel Islands, Scilly Isles, Isle of Wight and Isle of Man, Central London, Northern Ireland (All "BT"/ Belfast Post Codes), Republic of Ireland (All "IM" Post Codes, and Channel Islands / All "GY" / Guernsey, Alderney & Sark / & "JE" /Jersey Post Codes).
1. Any complaint of non-delivery will be dealt with after 7 working days of dispatching. Any refunds or replacements will be sent 14 days after purchase.
2. Buyer should be respond on choosing the correct item before your payment made. If you buy a wrong item, please leave a note on eBay before we ship it. If the item is dispatched, we have to ask buyer to return it for refund and then cancel the order. Buyer need to pay for the return postage.
3. We provide 1 year warranty for our items, our warranty does not extended to any products that are physically damaged or that are not under normal operating conditions as a result of misuse or improper installation on the buyer / user's part.
4. Free gifts haven't warranty. Free gifts are subject to availability. If no free gifts available, we will not make compensation.
5. If you receive the wrong or faulty item, pls email us freely within 14 days. We will provide you a Returned Merchandise Authorization (RMA) number. We do not accept the returns without a RMA number.
6. Pls make sure the returned item is in its original status which you received from us and pack it well to avoid broken during transport. If the returned parcel arrived with any accessories or parts of the goods lost or broken, we reserve the right to refuse replace/refund.
7. In all cases, buyers pay for the shipping fees at their own cost to return products for exchange or refund. We will be responsible for the postage of replacements. The replacement/refund will be made upon receipt of the returned item. Pls update the barcode to us after you send item back. Our warehouse will process all of the returned parcels each week, so there maybe some delay, If you do not have any message from us after you send item back. Pls email us freely, will follow you up in 1 business day.
Any problems, please contact us freely:
1. We greatly appreciate your positive feedback and we will promptly do the same to you. Your better comments will be an encouragement for us to offer the better quality products and the better service in future.
2. If you are not satisfied with item, please contact us first via Ask a Question or via Contact Seller. Your messages will be answered within 1~2 business day. We will try our best to solve your problem until to your satisfaction.
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