- We accept PayPal payments only.
- Please submit your PayPal payment within 7 days from your purchase date.
- If you have any question or concern please contact us through "My eBay Message."
We do offer combine shipping at a discounted price:
• When buying multiple items, please allow us to combine all of your items into one invoice.
• If your items are paid separately, your items will be shipped out separately.
• Shipping charges are non-negotiable.
• Please make sure your mailing address is current with eBay and PayPal.
• Item(s) will be shipped with Korea Postal Service (KPS).
1.Estimated shipping time
All items are shipped from Korea,South.
Estimated shipping time is to US,Canada,Europe countries (12-20 business days), to Asia countries,Austrailia (10-15 Business days), to Russian federation,South America countries (15-30days) We ship out 5 days a week and we ship within 2 business days after receiving payment. Transit times may vary, particulary during peak periods.
2.Shipping and Handling
Economy shipping from outside U.S: $6.00 or more (No tracking number,No insurance)
Standard shipping from outside U.S:$10.00~16.50 or more (Tracking number, insured)
Expedited shipping from outside U.S:$30~50 or more (Tracking number,Insured,3~5 days arrived. Required over $100 order)
We always do combine shipping. Please email us before you are ready to check out. As the ebay software does not combine shipping automatically
• Certain countries have import duties and taxes which are not included in the item price or shipping charge.
These charges are the buyer's responsibility so please check with your Custom's office.
• Due to Korea Customs or your country's Customs inspection policy, your package can be delayed from 30 to 45 days which we have no control of. Please contact your Customs office to find out the location of your package.
If you are not happy with your item for any reason, simply follow these 3 easy steps!
1. Let us know what the problem was.
2. Include the item number or your eBay user ID for quicker processing.
3. Upon receiving your item in its original condition, we will notify you and refund your money within two business days.
• We will offer 100% refund on your item including your original shipping cost.
• We will only allow up to 14 days for all returns.
• We will not refund the cost for you to ship your item(s) back to us.
• We will not refund your money if your item is lost through the mailing process.
• We will charge 10% restocking fee only for Free Shipping items.
If you have any question please let us know through "My eBay Message" only and not through any other emails.
All of Volvie Fashion Outlet merchandises are purchased directly from manufacturers and wholesalers in order for our company to offer the lowest price. We strive to pick out the best style and quality for our customers. We purchase our merchandises in bulk, and unfortunately some of the clothes are handled more than others sometimes leaving damages and stains. These types of clothes receive special personal touch from our own repair and cleaning shop and discounted even more than our already low prices. I share this information with our customers to gain their trust in our company, and more importantly, because we believe in doing the right thing just because it is the right thing to do.
Note: Some of our item(s) may have minor imperfections that we could have missed, so if you do happen to come across one, just let us know and we will refund 100% of your money.
Our second priority is to ensure top customer satisfaction. We will do our best to make your shopping experience painless. If there are any concerns with your item(s), just let us know about it and we will work hard to resolve the problem.
Sometimes, we experience unpleasant buyers who abuse our policy to obtain free merchandise. For these types of unpleasant buyers, we will pursue and notify your activities to ebay as well as block you from our site.
As much as buyers want great shopping experience, our company wants customers who are willing to work with us to fix any problems that may arise. All we ask from our buyers is to be fair and communicate with us through ebay email.
Q & A
Q : Are your items Authentic?
-> Yes, we do not and will not sell fake items. Ebay does not allow it. Just because some of the tags are cut or marked, it does not mean it's fake. We get our merchandise directly from manufacturers, wholesalers, or designers. Some tags are deliberately cut out to prevent buyers from returning the item to retail stores for a refund.
Q : Can I combine multiple items to save on shipping?
-> Yes, you can receive a combine shipping discount. Please view Shipment Policy for further details.
Q : Can the item be return and will I receive moneyback?
-> We will gladly accept all returns in its orginal condition. If you are not happy with your item for any reason,
simply follow the 3 easy steps in our Return Policy.
Q : Why are the labels marked or slightly cut?
-> Some of the labels have a mark or are cut to prevent buyers from returning the items to retail stores for money.
Q : Why is the auction list size different than the size in the photo?
-> We use the same photo for identical items in different sizes. The correct size of the item is
what's listed in the auction and not what's in the photo.
Q : When does VOLVIE leave feedback for buyers?
-> Since we serve such a large number of customers, we use an automated feedback system.
This system automatically leaves a positive feedback for all buyers at the time feedback is received.
Check our feedback policy.
Q : Do you ship to APO/FPO addresses?
->Yes, we do ship to APO/FPO/DPO addresses.
Q : How long will it be before I receive a refund?
->We will only refund your money when we receive our item(s) in its original condition.
Q : Can I make an exchage, or get a different size?
-> Sorry, no exchanges for other items, size, or color. Please view our return policy for further details.
Q : Oops! How do I cancel my bid?
->To cancel your bid BEFORE the auction has ended, please visit eBay's retraction page.
Buyers please contact us only through ebay message and NOT through company or pay-pal email, because we only check ebay email.
Our response time is really quick, please give us at least one day to respond back.
We are located in Seoul (Korea,South) so please keep in mind of the time difference.